Key Account Manager

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Serve as the primary contact within Axis for designated major end-customer accounts.

• Oversee accounts on a daily basis from initial assignment through transition.

• Strategically enhance Axis relationships across various product lines, geographical areas, and extended timelines.

• Facilitate account sales and implementation through presentations, proposals, pilot-install site management, and integration testing.

• Manage relationships with end users and ecosystem partners.

• Build account teams and coordinate resources and communications across sales, business development, marketing, and technical services.

• Draft and maintain account documentation, including meeting minutes, notes, designs, CRM records, and tracking tools.

• Contribute to account design through site surveys, camera recommendations, camera placement, field of view, pixels on target, site drawings, system design, and third-party integration suggestions.

• Keep accurate documentation of product configurations and specifications.

• Generate weekly, bi-weekly, and monthly reports as necessary.

• Coordinate post-sales support and technical assistance.

• Execute other related duties as assigned.

⛳️ Requirements

• Bachelor’s Degree in Computer Science, Computer Engineering, Network Engineering, or Information Systems.

• 5+ years of experience in Sales, National / Key Accounts, Sales Engineering, or Project Management, preferably within video and physical security markets.

• Strong account management and team-building abilities, with a keen attention to detail and strategic planning.

• Capacity to establish strategic and trusted relationships at all levels with the end user.

• Ability to manage relationships with multiple integrators, distributors, and partners competing for the same account.

• Excellent verbal, listening, written, presentation, and training skills.

• High level of technical proficiency for shootouts, proof of concepts, pilots, and both pre- and post-sale troubleshooting.

• Skilled in conveying complex technologies and specifications in an understandable manner.

• Proficient in design documentation skills, including schematics, flow charts, metrics, FOV, and pixels on target.

• Strong understanding of the physical security market, including products and emerging trends.

• Familiarity with video transport protocols and compression technologies.

• Experience with Salesforce is preferred.

• Occasionally able to lift 20–40 lbs.

• Ability to climb and stand on ladders or lifts for extended periods.

• Capacity to work at heights, including ceilings, ladders, and rooftops.

• Willingness to travel up to 60% occasionally.

🏝️ Benefits

• Permanent employment.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Background checks and applicable verifications will be conducted with notice prior to action.