Key Account Manager

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Oversee designated customer accounts to meet revenue and margin objectives.

• Recognize customer requirements and utilize the company's value proposition to enhance sales growth and profitability.

• Cultivate strategic customer relationships and synchronize customer and business objectives.

• Formulate and manage business and execution strategies for mutual success among customers, vendor partners, and the company.

• Act as the primary point of contact for customers with company resources.

• Establish strategic relationships to uncover customer goals, growth tactics, and profit drivers.

• Provide leadership and direction in customer planning and engagement activities.

• Assess customers and utilize partner marketing initiatives to expand solution capabilities.

• Collaborate with customers in joint planning efforts involving company services, programs, and supplier partnerships.

• Conduct regular business assessments and ensure the execution of business plans.

• Monitor and maintain customer pipelines and performance metrics.

• Evaluate performance and pinpoint areas for improvement.

• Align supplier strategies and solutions with customer needs to maximize profitable growth and expansion.

• Prioritize customers and high-potential opportunities effectively.

• Manage profitability by reducing profit leaks and enhancing gross profit margins.

• Perform additional duties as required.

⛳️ Requirements

• A minimum of 3+ years of experience is typically required, along with a bachelor's degree or equivalent.

• A bachelor's degree or equivalent experience that provides comparable knowledge and job skills.

• Developing proficiency in business, financials, products/services, market dynamics, or account requirements.

• In-depth knowledge of the industry, market trends, and sales processes.

• Understanding of the variety of products/services offered by the organization and its competitors that assigned customers purchase.

• Experience in territory/account management, products/services, sales, or account management processes.

• Capability to resolve sales-related issues and evaluate potential solutions using sales experience, judgment, and precedents.

• Ability to work autonomously within an assigned territory/account base.

• Proficient in negotiating terms within specified parameters.

• Ability to collaborate effectively with internal teams, managers, and support functions.

• Direct experience in client-facing roles.

🏝️ Benefits

• Generous Paid Time Off.

• 401K and Pension Plan.

• Paid Holidays.

• Family Support (Paid Leave, Surrogacy, Adoption).

• Medical, Dental, Vision, and Life Insurance.

• Long-term and Short-term Disability Insurance.

• Health Savings Account / Flexible Spending Account.

• Education Assistance.

• Employee Development Resources.

• Employee Wellness, Leadership Development and Mentorship Programs.

• Flexible working arrangements.

• Opportunities to give back to your community.