Key Account Manager

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Act as the main point of contact between clients and company resources.

• Build strategic relationships with customers while identifying their business objectives, growth strategies, and profit drivers.

• Develop and oversee business and execution plans that ensure success for customers, vendors, and the company alike.

• Provide leadership and direction in essential customer planning and engagement.

• Analyze customer data to leverage partner marketing initiatives and enhance customer solutions capabilities.

• Collaborate with customers in joint planning that incorporates company services, programs, and supplier partnerships.

• Conduct regular business reviews for designated accounts.

• Monitor progress towards revenue and growth targets and take ownership of business-plan execution.

• Maintain oversight of customer pipelines and performance metrics.

• Evaluate performance and identify opportunities for improvement.

• Align supplier strategies and solutions with customer needs to optimize profitable growth and expansion.

• Focus on high-potential customers and opportunities.

• Manage profitability by reducing profit leaks and enhancing gross profit margins.

• Assist in achieving sales quotas within a designated territory or account list.

• Execute additional responsibilities as assigned.

⛳️ Requirements

• A minimum of 3+ years of experience, typically alongside a bachelor's degree or equivalent.

• A bachelor's degree or equivalent experience that provides comparable knowledge and job skills.

• Extensive understanding of the industry, markets, and sales processes.

• Familiarity with products/services and competitive landscape.

• Capability to manage moderately complex territories, assigned accounts, products/services, sales, or account management processes.

• Ability to work independently within an assigned territory or account base.

• Proficiency in setting and negotiating terms within defined parameters.

• Skill in analyzing customer, pipeline, profitability, and sales metrics.

• Ability to collaborate effectively with internal teams, managers, and support functions.

• Expertise in developing strategic relationships with customers.

🏝️ Benefits

• Generous Paid Time Off.

• 401K and Pension Plan.

• Paid Holidays.

• Family Support (Paid Leave, Surrogacy, Adoption).

• Medical, Dental, Vision, and Life Insurance.

• Long-term and Short-term Disability Insurance.

• Health Savings Account / Flexible Spending Account.

• Education Assistance.

• Employee Development Resources.

• Employee Wellness, Leadership Development and Mentorship Programs.

• Flexible working arrangements.

• Opportunities to give back to your community.