Key Account Manager

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Cultivate strategic alliances with leading retail Key Accounts to enhance Gross Merchandise Volume (GMV) and increase Share of Wallet (SoW) across both physical and online platforms.

• Establish Addi as a vital financing partner across in-store and digital interactions.

• Enhance marketplace catalog conversion rates and collaboratively implement high-return promotional initiatives.

• Achieve assigned portfolio GMV objectives through meticulously tracked Joint Business Plans on a monthly basis.

• Boost Share of Wallet by embedding financing solutions within new physical and digital interfaces, including self-checkout kiosks, specific category checkout flows, and app integrations.

• Facilitate the onboarding and acceleration of new Key Accounts to meet the expected monthly GMV run-rate shortly after launch.

• Propel marketplace sales by maximizing catalog accessibility, negotiating co-funded advertising expenditures, optimizing campaign placements, and enhancing checkout conversion rates.

• Decrease Partner Support Ticket Resolution Time and elevate Partner Satisfaction through standardized merchant onboarding processes, automated reporting dashboards, and training for store staff.

• Co-create and initiate co-branded seasonal campaigns that yield additional GMV growth and favorable partner ROI.

• Collaborate with Product, Marketing, Onboarding, Operations, and Customer Experience teams.

• Engage in interviews, complete a business case, and participate in a co-founder interview as part of the recruitment process.

⛳️ Requirements

• 3–5+ years of experience in Key Account Management, Strategic Partnerships, or B2B Enterprise Sales.

• Proven experience managing a large portfolio within major retail chains or high-volume e-commerce businesses.

• Demonstrated success in negotiating intricate commercial agreements, volume-based fee structures, long-term renewals, and co-marketing deals with enterprise-level executives.

• Proficient in analyzing retail conversion funnels, average order value (AOV), SKU turnover, and checkout performance metrics.

• Familiarity with modern BI tools, such as SQL, Looker, Databricks, AI analytics, and Salesforce.

• Full responsibility for account performance outcomes.

• Capacity to foster cross-functional alignment among Product, Marketing, Onboarding, Operations, and Customer Experience teams.

• Exceptional skills in structuring and presenting Quarterly Business Reviews (QBRs) to C-level executives of merchants.

• Conversational proficiency in English is required in the application process.

🏝️ Benefits

• Competitive salary.

• Equity participation in the company.

• Comprehensive benefits that extend beyond the essentials.

• Opportunity to influence the company’s technology, strategy, culture, and values.

• Collaborate with top-tier professionals from across the globe.

• Swift, transparent, and engaging hiring process.

• Constructive feedback provided regardless of the hiring outcome.