Key Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Surpass quarterly renewal and upsell targets.

• Foster customer relationships and ensure clients' success with Acquia platform services.

• Assist customers in the onboarding process of products and services.

• Maintain oversight of account direction and strategic planning.

• Develop connections with key leadership-level customer contacts.

• Discover new opportunities and drive them to completion.

• Collaborate with business users and procurement to guarantee timely renewals.

• Update and manage the Sales database.

• Proactively manage accounts with minimal supervision.

• Work in conjunction with internal teams.

• Establish trustworthy relationships with customers.

• Handle multiple systems and administrative tasks simultaneously.

⛳️ Requirements

• 3–5 years of experience in a sales/account management position within a technology firm.

• Experience in education and government sectors is advantageous.

• Excellent leadership, teamwork, communication, and cross-group collaboration abilities.

• Demonstrated success in maintaining and expanding complex relationships, closing renewals, and facilitating upsell/cross-sell opportunities.

• Previous experience in procuring contracts with educational institutions and/or government entities is preferred.

• Proven experience in owning and surpassing a renewals quota.

• Track record of owning and exceeding ACV upsell/cross-sell quotas.

• Skills in renewal forecasting and analysis.

• Detail-oriented with strong organizational skills.

• Capable of thriving in a fast-paced environment.

• Self-motivated individual who can prioritize and manage tasks effectively.

• Proficient in MS Office/G Suite, including Word, Excel, and PowerPoint.

• Familiarity with SFDC, Gainsight, Jira, and other relevant tools.

• Strong verbal and written communication abilities.

• Willingness to learn new technologies and work alongside AI tools.

🏝️ Benefits

• Competitive healthcare benefits.

• Wellness initiatives.

• Flexible time-off policy.

• Parental leave.

• Employee recognition programs.

• Eligibility for variable compensation.