Key Account Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Develop and implement strategic account plans that align with customer goals and Abbott's business priorities.

• Identify, map, and influence key stakeholders within healthcare systems.

• Establish and nurture relationships with physicians, vascular surgeons, interventional radiologists, hospital administrators, and executive leaders.

• Negotiate agreements and facilitate long-term commitments from customers.

• Discover new business opportunities and stimulate demand for Abbott’s Endovascular portfolio.

• Offer technical and clinical expertise during live procedures and case evaluations.

• Assist in product utilization within Cath Labs, Interventional Radiology Suites, and Operating Rooms.

• Educate customers on the safe and effective application of Abbott technologies.

• Illustrate the clinical, operational, and economic benefits of Abbott solutions.

• Aid in the launch and adoption of new products and technologies.

• Analyze customer business requirements and devise innovative solutions.

• Lead discussions focused on value with executive stakeholders.

• Interpret financial and operational metrics effectively.

• Keep abreast of industry trends, competitive activities, and changes in healthcare policy.

• Collaborate with various Abbott divisions to provide a unified customer experience.

• Maintain records of account, customer, and opportunity information in OneForce CRM.

• Document customer interactions and uphold market intelligence and territory data.

• Monitor territory performance, market share, and sales trends diligently.

• Develop territory strategies based on sales data and account analytics.

• Provide forecasting and business reporting.

• Collaborate with Clinical Specialists, Marketing, and other internal teams.

• Support both national and regional business initiatives.

• Share insights from the market and customer feedback.

• Foster teamwork and collaboration across divisions.

⛳️ Requirements

• Bachelor's degree in Business, Life Sciences, Engineering, Healthcare, or a related field is required.

• At least 3 years of proven sales experience in selling complex products, solutions, or medical technologies.

• Demonstrated ability in managing strategic accounts and executive-level customer relationships.

• Proven success in value-based and solution-oriented selling environments.

• Strong business and financial acumen is essential.

• Experience in the medical device, healthcare, vascular, cardiovascular, or related industries is highly preferred.

• Ability to influence stakeholders and foster customer partnerships is essential.

• A valid driver's license is required.

• Willingness to travel within Canada (15–50% depending on territory).

• Availability for international travel for training and meetings (approximately 5%).

• Proficient communication skills in English are required.

• Experience assisting physicians in procedural settings is preferred.

• Familiarity with vascular, endovascular, cardiovascular, or interventional technologies is preferred.

• Experience with CRM systems such as OneForce or similar platforms is preferred.

• Strong skills in contract negotiation and strategic planning are necessary.

• This is a field-based position.

• Availability to meet customer needs outside of standard business hours as required.

• Regular travel within the assigned territory is expected.

• Intermediate proficiency in Microsoft Office applications (Excel, PowerPoint, Word) is required.

• Experience working with CRM and business reporting tools is advantageous.

🏝️ Benefits

• Opportunities for career development within an international company.

• Access to growth and learning opportunities.

• Company recognition as an excellent workplace.

• Acknowledgment for diversity and inclusion efforts.

• Support for working mothers, female executives, and scientists.