Key Account Management Director – Primary Care Internal Medicine

This is a fully remote position, open to applicants in Texas.

📋 Description

• Oversee the creation, development, and execution of a thorough learning program for key account management professionals.

• Design, produce, and present KAM content that includes customer engagement skills, role-specific training, therapeutic knowledge, and insights into the market area.

• Act as a subject matter expert on KAM content, essential skills, tools, healthcare markets, and compliant account-management practices.

• Collaborate with training, brand, customer engagement, marketing, and enabling teams to ensure alignment across functions.

• Conduct gap analyses, identify training priorities, and manage demand effectively.

• Develop, maintain, and refresh the KAM learning journey and curricula regularly.

• Manage KAM training programs that align with customer-facing strategies, engagement skills, coaching methodologies, and outcome metrics.

• Create curriculum focused on integrated team collaboration, team-based execution, and adherence to company policies.

• Facilitate virtual and in-person training sessions for both new and experienced KAM professionals.

• Provide ongoing coaching and mentorship throughout the training and development processes.

• Ensure that all curriculum development and delivery comply with Pfizer's legal standards.

• Collect and disseminate best practices among cross-functional stakeholders.

• Collaborate with Learning Experience & Innovation and Learning Effectiveness teams to provide integrated learning experiences.

• Work together with Customer Engagement Leadership, Sales Skills & Coaching, and Customer Engagement Strategy & Partnership teams to identify and address gaps and emerging needs.

• Conduct stakeholder reviews to ensure that the curriculum effectively engages leading health systems and accounts.

• Utilize Pfizer-approved learning technologies, including Microsoft Teams and the Pfizer Learning Academy Platform.

• Stay updated on evolving U.S. healthcare law risks that pertain to account management.

• Influence and partner with peers, develop and mentor others, guide work processes, achieve outcomes, and generate business impact.

• Travel may be required for meetings and training purposes.

⛳️ Requirements

• A Bachelor's degree is required.

• A minimum of 8+ years of experience in training, sales, key account management, or a related field, or a combination of experiences is necessary.

• Key Account Director experience is required as a mastered core role.

• Understanding of the biopharma industry and the ability to translate business needs into a training strategy is essential.

• In-depth knowledge of KAM principles, concepts, and the healthcare market landscape is required.

• Experience with competitive clinical, organizational, and contracting strategies is necessary.

• Familiarity with competitive contracting dynamics is important.

• Understanding of care pathways, protocols, executive customer needs, and advanced value propositions for leading health systems and accounts is required.

• Commercial leadership experience, either direct or cross-functional, is essential.

• Executive presence and the ability to influence senior stakeholders both internally and externally are necessary.

• Strong abilities in interpersonal communication, presentation, facilitation, writing, project management, organization, decision-making, accountability, coaching, creativity, and team leadership are required.

• The ability to comprehend advanced markets and create corresponding solutions is necessary.

• Experience in delivering training as field faculty or in a similar role is essential.

• Candidates must be authorized to work in the U.S. by any employer.

• Permanent work authorization in the United States is required.

• U.S. work visa sponsorship is not available now or in the future.

• Preferred qualifications include a Master's degree and relevant pharmaceutical experience.

• Preferred: Understanding of Pfizer's portfolio and product launch scenarios.

• Preferred: Experience in designing and implementing training solutions for regional and local markets.

• Preferred: Familiarity with AI tools such as ChatGPT or Microsoft Copilot and understanding of responsible AI practices.

• Preferred: Experience with Primary Care Vaccines.

• Preferred: Knowledge of Pfizer systems and technology related to training.

• Preferred: Understanding of Pfizer's integrated account teams and compliant coordination across roles.

• Preferred: Prior experience in key account management and KAM training.

• Preferred: Experience in a competitive vaccines environment.

🏝️ Benefits

• Global Performance Plan bonus target of 20.0% of base salary.

• Eligibility for share-based long-term incentive program.

• 401(k) plan with Pfizer Matching Contributions.

• Additional Pfizer Retirement Savings Contribution.

• Paid vacation, holidays, and personal days.

• Paid caregiver/parental and medical leave.

• Coverage for medical, prescription drugs, dental, and vision.

• Relocation assistance may be available based on business needs and/or eligibility.