Key Account Leader

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Promote Axon products and services to law enforcement agencies.

• Manage and enhance revenue and market share within assigned agencies.

• Establish and nurture client relationships to foster revenue expansion.

• Formulate and implement account strategies in collaboration with the account team.

• Monitor customer activities in internal systems and identify further opportunities.

• Build customer relationships and ensure efficient service delivery.

• Comprehend customer operations and workflows while developing contact networks.

• Engage experts and specialists as necessary.

• Supervise all account activities for the designated portfolio.

• Maintain ownership of account relationships and enhance customer satisfaction.

• Forecast and update management regarding accounts, gather competitor insights, and provide marketing feedback.

• Deliver customer product training as needed.

• Manage the individual expense budget.

• Report directly to the Director of Sales, East.

⛳️ Requirements

• A minimum of 5 years of proven successful customer-facing Software (SaaS / Cloud) Sales Experience.

• At least 3 years of experience managing a portfolio of Major Accounts.

• Experience in solution or consultative sales within intricate sales processes.

• Proficient in data management using Salesforce (preferred) or similar CRM tools.

• Strong knowledge of Cloud and SaaS technologies.

• Willingness to travel 70%+ (3–4 days a week on the road), including overnight stays.

• Ability to clearly and directly convey complex solution offerings to both technical and non-technical audiences.

• Experience in startup environments and familiarity with specific verticals.

• Background in Law Enforcement / Public Safety is preferred.

• Capacity to collaborate regularly with various team members.

• Prepared to take ownership and drive the territory.

• Some positions may necessitate legal eligibility to work in a firearms environment.

🏝️ Benefits

• Competitive On-Target Earnings and a 401K plan with employer matching.

• Uncapped commission structure.

• Discretionary paid time off.

• Supportive parental leave policy.

• Opportunities to ride along with real police officers in real-life scenarios.

• Comprehensive benefits package supporting physical, financial, and emotional well-being.

• Total compensation includes base pay, bonuses, and stock awards.