Junior Salesforce Administrator

This is a fully remote position, open to applicants in Poland.

📋 Description

• Oversee and address Salesforce support inquiries from users within the Investor Relations, Investment, and Value Add teams.

• Diagnose issues related to reports, dashboards, data updates, user access, and overall platform functionality.

• Manage the firm’s CRM platform along with its associated applications.

• Aid in data maintenance and initiatives aimed at enhancing data quality across Salesforce.

• Cultivate and sustain relationships with business users to comprehend challenges and support needs.

• Assist in the onboarding and training processes for new Salesforce users as necessary.

• Help with Salesforce configuration tasks, which include creating or adjusting reports, fields, page layouts, and workflows.

• Facilitate testing and implementation of enhancements and new features.

• Record recurring issues and contribute to the development of internal support documentation.

• Support project tasks as needed, including Salesforce Marketing Cloud and Sales Engagement initiatives.

⛳️ Requirements

• 1–2 years of experience working with Salesforce in an administrative or support role.

• Proven experience in resolving user support inquiries or working with a ticketing system.

• Experience in creating or modifying Salesforce reports and dashboards.

• Strong attention to detail with the capability to work effectively with data.

• Competence in translating business needs into actionable solutions.

• Salesforce Administrator Certification or progress towards obtaining it.

• Experience providing end-user support outside of a CRM context.

• Familiarity with Jira or other ticketing systems.

• Experience in data visualization using tools such as Power BI.

• Basic skills in scripting or data manipulation.

• Commercially oriented mindset.

• Confident, pragmatic approach with the ability to quickly establish credibility.

• High emotional intelligence and capability to work effectively with business users.

• Excellent attention to detail and strong organizational skills.

• Well-developed interpersonal skills and a collaborative spirit.

• Highly articulate in both verbal and written communication.

• Self-motivated and capable of managing workload independently in a remote setting.

• Ability to prioritize multiple requests and respond to business needs promptly.

• Driven to support colleagues across the organization and contribute to enhancing internal systems.

🏝️ Benefits

• Flexible and remote working arrangements.

• Opportunities to work on international projects with prestigious global clients.

• Travel opportunities related to international projects.

• Non-corporate work atmosphere.

• Access to language classes.

• Participation in knowledge-sharing initiatives.

• Access to private healthcare and life insurance.

• Availability of a multisport card.