Junior IT EUX Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver first-tier technical assistance to clients under Managed Services contracts.

• Identify, document, troubleshoot, and resolve technological issues and incidents.

• Act as the initial point of contact in the Help Desk Call Center.

• Support end users via phone and remote access from the initial inquiry through troubleshooting, investigation, and final resolution.

• Address or escalate phone and web ticket issues in accordance with service level agreements (SLAs).

• Inform customers of ticket statuses and resolutions within the established SLAs.

• Continuously enhance both technical and customer service skills.

• Adhere to regular, predictable, and punctual attendance, with the possibility of working on holidays or weekends.

⛳️ Requirements

• Background in the customer service sector.

• Experience in providing technical support over the phone.

• Ability to manage multiple open tickets simultaneously.

• Experience thriving in a fast-paced environment with competing priorities and projects.

• Capable of investigating, analyzing, and troubleshooting customer concerns.

• Strong verbal and written communication skills.

• Eagerness to acquire new skills and keep up with technology trends.

• A+ Certification is preferred but not mandatory.

• Enrollment in an IT-related course, certification program, or degree is preferred but not required.

• Ability to remain seated for extended periods.

• Proficiency in using hands and fingers to operate a computer, telephone, and keyboard.

• Consistent, reliable, and punctual attendance.

• Willingness to work on holidays or weekends as needed.

🏝️ Benefits

• Comprehensive health and wellness programs.

• Opportunities for career advancement and professional development.

• Flexible work schedule options.

• Supportive work environment fostering teamwork and collaboration.