Junior eCommerce Product Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Take ownership of essential marketplace metrics and establish a routine reporting schedule.

• Monitor trends, highlight opportunities and risks, and offer analysis for roadmap and prioritization discussions.

• Act as the product-side owner of seller outcomes on a daily basis.

• Assist Sales and Client Services by providing seller performance data, managing technical escalations, and overseeing seller-level monitoring.

• Establish direct relationships with customers and engage with them to comprehend and express their needs.

• Manage the daily operations of the marketplace.

• Maintain and enhance Standard Operating Procedures (SOPs), ensuring processes are documented and consistent.

• Manage client expectations and serve as the escalation and communication intermediary between teams and stakeholders.

• Facilitate the implementation of strategic initiatives throughout the organization.

• Ensure alignment among sales, editorial, web development, and marketing with brand strategy and business requirements.

• Define and monitor success criteria for business programs and activities in collaboration with stakeholders.

• Track key metrics and communicate risks and opportunities to influence decision-making.

• Identify friction points in the LabX experience and drive enhancements with product and development teams.

• Support the product management process and foster strategic direction across various departments.

⛳️ Requirements

• 2–5 years of experience in product, operations, analytics, or a similar role within a digital or eCommerce environment.

• Proficient in quantitative analysis, including data extraction, insight identification, and clear communication of findings to non-technical audiences.

• Strong organizational skills with the ability to prioritize tasks and maintain workflow with minimal oversight.

• Excellent written and verbal communication skills.

• Ability to collaborate effectively across various disciplines and departments.

• Bachelor's degree in engineering, computer science, mathematics, business, or equivalent practical experience.

• Must be eligible to work in Canada.

• Preference for candidates available in the Eastern time zone.

• Previous experience in general or product management within a marketplace or multi-vendor setting is an advantage.

• Knowledge of eCommerce, B2B purchasing, or supply chain is considered beneficial.

• Familiarity with web analytics tools, SQL, or BI/reporting platforms is an asset.

• Experience in scientific, laboratory, or technical equipment markets is a plus.

🏝️ Benefits

• Remote work opportunities.

• Direct mentorship from the Senior Product Manager.

• Insight into roadmap and strategic discussions.

• Equal opportunity workplace dedicated to diversity, equity, and inclusion.

• Reasonable accommodations for qualified individuals with disabilities.