Junior Account Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Serve as a key point of contact for clients, fostering relationships and aiding in strategic planning.

• Oversee the implementation of client-specific initiatives across various departments within Mosaic.

• Ensure timely and precise reporting and tracking mechanisms for performance metrics.

• Define, monitor, and offer feedback on essential performance metrics; guide the team and take corrective action when targets are not achieved.

• Collaborate with internal shared services to ensure alignment of delivery with client expectations.

• Organize and maintain training materials within the learning platform for both current and new associates.

• Develop and implement communication and training strategies that promote compliance and enhance associate engagement.

• Support team strategies by identifying necessary services and resources for effective execution and improvement.

• Enhance processes and introduce efficiencies.

• Create and manage tools for measuring field performance, such as scorecards, reports, and KPIs.

• Identify field challenges and work collaboratively on solutions.

• Monitor and manage event budgets to ensure successful project delivery.

⛳️ Requirements

• Minimum of 3 years of experience in client services or project management within an agency, retail, merchandising, or marketing setting.

• Preferred Bachelor’s Degree in Business, Marketing, Communications, or a related field, or equivalent experience.

• Demonstrated success in developing, managing, retaining, and growing client relationships.

• Familiarity with CRM systems, such as Salesforce or HubSpot, is preferred.

• Understanding of data collection and reporting methodologies.

• Prior experience collaborating with partner agencies.

• Exceptional observational, analytical, and communication abilities.

• Strong critical thinking and problem-solving skills with a focus on solutions.

• Self-driven and proactive, exhibiting excellent organizational capabilities.

• Ability to schedule tasks and manage personnel to achieve program objectives.

• Outstanding interpersonal skills.

• Excellent follow-up and follow-through capabilities.

• Proficient in Google Suite tools and comfortable working in a digital environment.

• Strong communication skills with clients, including insights, analysis, and program reporting.

• Exceptional verbal, written, and presentation skills.

• Willingness to work beyond standard Monday–Friday hours during peak periods.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Flexible working hours and remote work options.

• Engaging company culture and collaborative work environment.