JDE Support Specialist

This is a fully remote position, open to applicants in Oklahoma.

📋 Description

• Deliver frontline assistance for JDE-related inquiries and issues through the helpdesk ticketing system, escalating to the Corporate team as necessary.

• Set up and manage JDE application configurations, security roles, menus, and user permissions.

• Diagnose and resolve issues related to JDE modules, interfaces, and business operations.

• Ensure adherence to change management, security, and audit standards.

• Aid in data analysis, data corrections, and bulk dataset updates.

• Assist in the configuration, testing, and deployment of third-party ERP applications.

• Create and develop functionalities, reports, forms, and interface systems for Finance/Accounting, Inventory Management, Operations, and Customer Service.

• Support corporate application enhancement and development initiatives, including requirement gathering, testing, training development, and quality implementations.

• Recognize opportunities for business process improvements utilizing standard or custom JDE functionalities.

• Provide user training and maintain process flows, support procedures, and training documentation.

• Regularly communicate with staff at all levels regarding user and business requirements.

• Perform additional duties as required.

⛳️ Requirements

• Bachelor’s degree in Finance, Computer Science, or a related discipline such as Engineering or Mathematics.

• A minimum of three years of experience with JDE applications.

• Strong foundation in programming and analytical skills.

• Exceptional time management and project management abilities.

• Logical and effective problem-solving skills.

• Capacity to apply an organized and structured method to tasks.

• Ability to propel projects forward.

• Keen attention to detail and precision.

• Advanced computer proficiency.

• Self-motivated individual capable of managing competing priorities.

• Ability to comply with confidentiality protocols.

• Professional demeanor and contribution to a positive workplace culture.

• Willingness to work in or be exposed to a manufacturing setting.

• Proper utilization of required safety gear, including steel-toed shoes, goggles, safety glasses, gloves, aprons, and face shields.

• Willingness to travel up to 10%.

🏝️ Benefits

• Eligibility for performance-based bonus plans.

• Health benefits provided.

• 401(k) retirement savings program with company match.

• Paid Time Off (PTO).

• Reasonable accommodation support for applicants with disabilities.