Japanese Account Manager – Project Manager

This is a fully remote position, open to applicants in California, +3 more states.

📋 Description

• Serve as the primary liaison with internal business partners to collect project requirements and develop execution strategies.

• Evaluate business strategies and objectives while facilitating the creative process.

• Oversee the activities of the Account team to ensure client satisfaction and manage cross-functional processes.

• Supervise the creative execution from initial concept to final completion, ensuring alignment with strategy, schedule, budget, brand, and legal standards.

• Provide support to Sales and Marketing, Owner Services, Legal, and external Marketing and Sales partners.

• Collaborate closely with Marketing and Sales teams across North America and the APAC region.

• Develop marketing and sales materials and communications in both English and Japanese.

• Coordinate with external vendors such as translators, photographers, digital marketing agencies, and direct mail companies.

• Generate content and manage direct mail and email campaigns with partner vendors.

• Incorporate necessary Japanese translations into sales center technology following English updates.

• Create and revise Japanese owner communications, including guides, welcome emails, and letters.

• Produce Japanese Sales and Marketing materials in collaboration with Training and Development.

• Secure project briefs and document requirements with sales, marketing, and brand teams.

• Align stakeholders prior to project commencement.

• Develop project plans, establish milestones, and ensure deadlines are met.

• Communicate timelines and status updates for high-profile projects to senior leadership.

• Identify requests that necessitate higher-level brand input.

• Comply with service-level agreements and monitor results.

• Deliver customer communications punctually and within budget.

• Execute communication strategies following standard departmental processes.

• Foster robust cross-functional relationships.

• Manage project schedule templates within the workflow system.

⛳️ Requirements

• A minimum of 3–5 years of experience in advertising agency account management, in-house communications, project management, or a related field.

• Proficiency in English is required.

• Must be a native Japanese speaker or possess native-level Japanese fluency, including reading, writing, speaking, and translating.

• Experience in creating materials across print, video, and digital formats.

• Capability to comprehend business strategy and formulate a project and action plan.

• Willingness to travel occasionally.

• Proven ability to manage multiple projects simultaneously across various operational units.

• A Bachelor's degree is required.

• Availability for time zone overlap with the West Coast; preferably based in the West Coast or Hawai'i.

• Competence in creating owner testimonial videos and arranging necessary items in Japanese.

• Experience in process development and management is a plus.

• Background in marketing or sales is advantageous.

🏝️ Benefits

• Contract employment.

• Remote work arrangement.

• Opportunity to collaborate with teams in North America and Asia-Pacific.

• Occasional travel.