IVS Sales Support Specialist

This is a fully remote position, open to applicants in Minnesota, +1 more state.

📋 Description

• Assist the external sales team with daily operations and sales-related tasks.

• Enhance sales development and elevate customer satisfaction by streamlining workflows from customer onboarding to post-sale assistance.

• Aid IVS Sales Specialists in strategic planning, lead generation, qualification, and daily sales administration.

• Implement inside sales campaigns focused on industries and initiatives defined by Sales Management.

• Collaborate with Regional Sales Managers and Dealer Partners to penetrate key accounts.

• Create two-week call plans and ensure that required daily calls are successfully completed.

• Develop cold-call target lists, perform cold calls, and deliver qualified leads to IVS Specialists and Dealers.

• Follow up on leads generated by marketing and open opportunities.

• Document customer interactions and next steps in SFDC.

• Conduct follow-ups at three, six, and twelve months post-sale.

• Schedule 40 Point Checks in the calendars of IVS Specialists.

• Update customer information and sales opportunities within the CRM.

• Generate customer quotes using SFDC.

• Transform Project Surveys into SFDC opportunities and quotes.

• Facilitate the setup of new accounts and complete any missing purchase order forms.

• Review performance reports and address any customer-related challenges.

• Provide account contact support for the territories managed by the IVS Regional Sales Managers.

• Check inventory status for ongoing opportunities and anticipated purchase orders.

• Offer order tracking services to customers.

• Provide basic troubleshooting and triage repairs, involving Customer Service or TSR as necessary.

⛳️ Requirements

• Bachelor's or Associate degree is preferred.

• Strong proficiency in Microsoft Office, especially Outlook and Excel, is highly preferred.

• Familiarity with SFDC or comparable CRM systems is highly preferred.

• Experience with ERP systems such as SAP is highly preferred.

• Ability to quickly learn new software and systems.

• Excellent written and verbal communication skills.

• Strong strategic planning capabilities.

• Ability to handle multiple tasks simultaneously.

• Self-motivated and proactive.

• Strong problem-solving skills.

• Team-oriented with the ability to collaborate across all functional areas and organizational levels.

• Customer-centric approach.

• Receptive to feedback and coaching.

🏝️ Benefits

• Health, Dental, and Vision insurance.

• Basic and Supplemental Life Insurance.

• Critical Illness and Accident Insurance.

• Flexible Spending Accounts.

• Health Savings Account with Company Contribution.

• 401K with Company Match.

• Long and Short Term Disability.

• Employee Assistance Program.

• Legal Plan.

• Parental Leave.

• Paid Vacation and Sick Time.

• Paid Volunteer Day.

• Tuition Reimbursement.

• Wellness Reimbursement.

• Scholarship opportunities.

• Competitive total compensation package.