ITOM ITAM Business Analyst

This is a fully remote position, open to applicants in India.

📋 Description

• Collect, analyze, and document business and functional requirements for ServiceNow ITOM and ITAM projects.

• Collaborate with business stakeholders to gain insight into current IT operations and asset management practices.

• Facilitate requirement-gathering workshops and discussions with stakeholders.

• Prepare Business Requirement Documents (BRDs), Functional Requirement Documents (FRDs), user stories, and acceptance criteria.

• Assist in the implementation, configuration, and enhancement of the ServiceNow ITOM and ITAM modules.

• Analyze business processes, identify gaps, and propose improvements.

• Collaborate with ServiceNow developers and architects to convert requirements into functional solutions.

• Support IT asset lifecycle management activities, including asset tracking and reconciliation.

• Provide assistance with ITOM-related processes, such as discovery, configuration management, and operational visibility.

• Manage User Acceptance Testing (UAT), validate solutions, and document testing results.

• Aid in defect tracking, issue resolution, and activities following implementation.

• Maintain functional documentation and share project updates with stakeholders.

⛳️ Requirements

• A minimum of 4 years of relevant experience in ServiceNow ITOM/ITAM business analysis or similar ServiceNow functional roles.

• Strong knowledge of ServiceNow IT Operations Management (ITOM).

• Solid understanding of ServiceNow IT Asset Management (ITAM).

• Experience in gathering, analyzing, and documenting business requirements.

• Capability to transform business needs into functional specifications and user stories.

• Familiarity with IT operations, IT asset lifecycle management, and associated workflows.

• Proven experience conducting stakeholder workshops and requirements discussions.

• Understanding of ServiceNow implementation and enhancement procedures.

• Experience in supporting UAT, defect management, and functional validation.

• Excellent analytical, documentation, communication, and problem-solving abilities.

• Proven ability to collaborate with developers, architects, and business stakeholders.

• Knowledge of ServiceNow CMDB and Discovery.

• Familiarity with ServiceNow Hardware Asset Management (HAM) and Software Asset Management (SAM).

• Understanding of ITIL and IT Service Management processes.

• Experience with Agile methodologies, sprint planning, and user story management.

• Experience working on enterprise ServiceNow transformation initiatives.

• Ability to work independently in a remote setting.

• Strong communication and stakeholder management skills.

• Capability to coordinate effectively with cross-functional teams.

• Background verification/compliance requirement is necessary.

🏝️ Benefits

• Fully remote work arrangement.

• 6-month contract engagement.