IT User Account Administrator

This is a fully remote position, open to applicants in United States, +15 more locations.

📋 Description

• Oversee and facilitate identity and access management processes across the organization's systems, applications, and data.

• Create, alter, and deactivate user, shared, service, vendor, and application accounts as needed.

• Manage the onboarding, transfers, role modifications, and offboarding processes.

• Provision and sustain access, security group memberships, distribution lists, shared mailboxes, and application entitlements.

• Administer identity synchronization and provisioning among HR, Active Directory, Microsoft Entra ID, Microsoft 365, and related systems.

• Implement and support multi-factor authentication (MFA), single sign-on (SSO), and conditional access controls.

• Conduct access reviews, account audits, and compliance validations.

• Troubleshoot incidents and service requests related to identity, authentication, provisioning, and access.

• Maintain comprehensive documentation for account management procedures, provisioning workflows, security controls, and operational standards.

• Collaborate with HR, Practice Management, Information Security, Application Support, and various business departments.

• Support mergers, acquisitions, office expansions, and other initiatives that involve identity and access management.

• Identify opportunities for automation through scripting, workflow enhancements, and administration tools.

• Participate in the testing, implementation, and support of new identity management technologies.

• Offer guidance and training to end users and IT personnel.

⛳️ Requirements

• Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or a related field, or a comparable combination of education and experience.

• A minimum of five (5) years of experience in supporting identity and access management functions within a Microsoft-based enterprise environment.

• Proficient in administering Active Directory, Microsoft Entra ID, Microsoft 365, and Exchange Online.

• Experience in supporting identity lifecycle management, user provisioning, and access governance processes.

• Familiarity with implementing or supporting MFA, SSO, Conditional Access, and hybrid identity solutions.

• Experience in managing security groups, distribution lists, mailbox permissions, shared mailboxes, and access governance processes.

• Proficient with automation and scripting tools, particularly PowerShell.

• Strong comprehension of IAM principles and best practices.

• Excellent troubleshooting, analytical, and problem-solving skills.

• Familiarity with ITIL practices, ticketing systems, and service management processes.

• Strong customer service skills and client-facing experience.

• Preferred experience in a law firm, professional services, or a highly regulated environment.

• Preferred experience with PowerShell automation and administrative scripting.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional development and career advancement.

• Supportive work environment and collaborative team culture.