IT Technical Business Analyst – Intermediate

This is a fully remote position, open to applicants in Canada.

📋 Description

• Organize the setup and modification of technology services for new facilities and office relocations.

• Coordinate and process requests related to IT systems and infrastructure.

• Oversee projects within the Ministry of Technology and Innovation.

• Manage IT changes resulting from government reorganizations, including updates to department names and the relocation of programs, services, and personnel.

• Facilitate changes to user accounts, distribution lists, security groups, shared mailboxes, network drives, business applications, and telecom services.

• Lead teams in the execution of information technology projects.

• Manage a portfolio of RFS and Government Reorganization projects.

• Establish and nurture relationships with team members, vendors, and other departments.

• Plan, oversee, and report on projects for branches, divisions, individual ministries, and multiple ministries.

• Ensure effective governance of stakeholders and demonstrate the value and benefits of projects.

• Adhere to and enhance RFS and GR project processes.

• Oversee the implementation of IT infrastructure.

• Lead consultations and stakeholder meetings.

• Schedule and conduct project status meetings.

• Develop project and planning documentation.

• Ensure that delivery aligns with scope, deliverables, timelines, client expectations, cybersecurity standards, and operational processes.

• Provide online project status reports and maintain documentation in SharePoint.

• Employ project-management methodologies and governance tools to manage resources and stakeholder participation.

• Track and report on time and work status.

• Document technical recommendations and advise management, operations, and project team members.

• Ensure adherence to change-management processes.

• Recommend actions regarding issues, risks, and client satisfaction.

• Collaborate on proof-of-concept and limited production rollouts.

• Ensure quality control on production implementations.

• Communicate operational guidelines and policies to clients.

• Evaluate services and technology requests, assess operational impacts, and recommend remediation strategies.

⛳️ Requirements

• Intermediate-level experience as an IT Technical Business Analyst / Project Coordinator.

• Diverse IT expertise enabling independent work or guiding others.

• Experience in coordinating and executing IT projects of various scopes and sizes.

• Knowledge of Microsoft Active Directory and Microsoft file system security within the GoA environment.

• Proficient in investigating, analyzing, and coordinating IT changes.

• Skilled in leading consultations and facilitating stakeholder meetings.

• Capable of confirming or creating business requirements, functional specifications, and technical requirements.

• Ability to generate project and planning documents.

• Competent in managing project scope, deliverables, schedules, resources, and stakeholder engagement.

• Familiarity with GoA cybersecurity, operational, change-management, and governance processes.

• Proficient in preparing status reports and maintaining project documentation in SharePoint.

• Ability to provide technical recommendations, advice, and guidance.

• Competent in collaborating with multidisciplinary IT teams on proof-of-concept and limited production rollouts.

• Capable of ensuring quality control for production implementations.

• Able to review service and technology requests and assess their operational impact.

• Proficient in using AI tools ethically while maintaining human control, security, and privacy.

🏝️ Benefits

• Offers opportunities for professional growth and development.

• Access to a collaborative and innovative work environment.

• Competitive compensation and benefits package.