IT Systems Analyst II

This is a fully remote position, open to applicants in Canada.

📋 Description

• Address intricate technical challenges and provide prompt, effective solutions for clients.

• Manage and respond to escalated service requests, incidents, and modification requests.

• Assist junior technical team members with escalations that exceed Tier 1 and/or Tier 2 capabilities.

• Educate and train VC3 clients on established technical standards.

• Diagnose issues related to customer line-of-business applications, web browsers, and Microsoft Office suites.

• Resolve network connectivity problems, including ISP issues, DHCP, DNS, wireless networks, firewalls, switches, and routers.

• Troubleshoot VPN, RDS, Citrix, and operating systems on servers, desktops, and laptops.

• Perform technical administrative tasks such as virus/malware removal, virtual server resource modifications, and AD/365/application password resets.

• Recognize recurring issues and initiate problem tickets.

• Propose enhancements for supported hardware and software.

• Collaborate with vendors, third parties, and client subject matter experts during troubleshooting efforts.

• Execute additional responsibilities as needed.

• Adhere to the VC3 Way standards and processes to ensure reliable customer outcomes.

⛳️ Requirements

• A minimum of 5 years of relevant technical experience required, or 2 years in a Systems Analyst I role at VC3 with consistently achieved KPIs in a Systems Analyst/Engineer I position.

• Over 5 years of experience managing Windows Server, Microsoft/Office 365, Active Directory, GPOs, virus and security measures, TCP/IP, DHCP, DNS, Hyper-V and VMware, routing and switching, firewalls, and VPNs.

• At least 3 years of experience with virtualization technologies: Hyper-V and VMware.

• Comprehensive understanding of current IT concepts, issues, practices, methodologies, and trends.

• Excellent problem-solving and decision-making abilities.

• Capability to comprehend and analyze complex issues.

• CCNA, VMware, or Microsoft 365/Azure certifications are highly preferred.

• Must fulfill Criminal Justice Information Systems (CJIS) requirements after employment.

• Subject to criminal and department of motor vehicles background checks.

🏝️ Benefits

• Flexibility to work remotely, with certain roles requiring an onsite presence based on team needs.

• Paid time off provided by the company.

• Mental health and leave support available through the Employee and Family Assistance Program.

• Company-matched 401(k)/RRSP plans.

• Opportunities available through the Leadership Academy.

• Monthly learning sessions offered.

• Access to mentorship programs.

• Reimbursements for learning opportunities.

• Participation in internal career fairs.

• Job shadowing opportunities.

• Customized career pathing and support for internal mobility.

• Recognition and autonomy in the workplace.

• A supportive people-first culture.

• Open communication and transparent leadership practices.

• Background checks for criminal and department of motor vehicles records.

• Post-employment assistance for compliance with Criminal Justice Information Systems (CJIS) requirements.