IT Support / NOC Engineer, French

This is a fully remote position, open to applicants in Ukraine.

📋 Description

• Provide L1/L2 technical support for business users and client environments.

• Monitor customer infrastructure, including cloud systems, servers, and endpoints.

• Manage and troubleshoot Microsoft 365 services, such as Exchange Online, Teams, Intune, Entra ID / Azure AD, and user access issues.

• Offer support for Windows desktop, Windows Server, and basic Mac OS.

• Engage with Active Directory, DNS, DHCP, TCP/IP, VPN, remote desktop tools, and common network troubleshooting scenarios.

• Assist with security and endpoint protection tools like Microsoft Defender, Bitdefender, Sophos, or equivalent solutions.

• Utilize RMM, PSA, ticketing, time tracking, and documentation platforms, including ConnectWise and ITglue.

• Liaise with third-party vendors and software support teams for advanced troubleshooting when necessary.

• Develop, update, and maintain technical documentation, SOPs, troubleshooting guides, and client environment notes.

• Operate independently in a dynamic support environment.

• Participate in HR, technical, and client interviews during the recruitment process.

⛳️ Requirements

• Extensive experience in MSP, NOC, remote IT support, or outsourced infrastructure support.

• Solid practical knowledge of Microsoft 365 administration: Exchange, Teams, Intune, Entra ID / Azure AD.

• Proficient in supporting Windows Server and Windows desktop environments.

• Familiarity with networking fundamentals: DNS, DHCP, TCP/IP, firewalls, VPNs, routers, and switches.

• Experience with remote support tools like TeamViewer, ScreenConnect, or similar applications.

• Knowledge of ticketing systems and documentation best practices.

• Ability to manage multiple clients or environments simultaneously while maintaining organization.

• Capable of troubleshooting issues independently, gathering details, analyzing logs, and communicating next steps effectively.

• Proficient in Upper-Intermediate+ French and English, both written and spoken, for effective customer communication.

• Basic support skills for Mac OS.

• Nice-to-have: experience with MSP tools such as ConnectWise, Kaseya, or similar.

• Nice-to-have: familiarity with security platforms like Microsoft Defender, Sophos, Blackpoint, Ironscales, ConnectSecure, or similar.

• Nice-to-have: basic PowerShell scripting skills.

• Nice-to-have: experience supporting QuickBooks, Sage, tax/accounting software, or other client-specific applications.

• Nice-to-have: certifications such as MS-900, Network+, Sophos, Datto, Microsoft 365, Azure Fundamentals, or similar.

• Nice-to-have: experience with Citrix, RDS / Terminal Services, VMware ESXi, vSphere, Hyper-V, or Azure infrastructure.

• Dependable and disciplined in daily support tasks.

• Able to remain calm under pressure during incidents or urgent client requests.

• Strong customer service orientation.

• Capable of documenting work clearly and consistently.

• Adaptable to various client environments, tools, and processes.

• Quick to learn new systems and adept at asking the right questions when documentation is lacking.

• Availability to work 40 hours per week, Monday to Friday, from 8 AM to 5 PM CEST.

🏝️ Benefits

• Competitive salary package.

• B2B contract arrangement.

• Paid sick leave provision.

• 20 days of annual paid vacation.

• Complimentary English language lessons.

• Flexible working hours.

• Official holidays recognized as non-working days.

• Sponsored courses and certification opportunities.

• Access to coaching and psychological consultations.

• Participation in workshops.

• Career development pathway.

• Mentoring opportunities.

• Educational support.

• Comprehensive Medical Health Insurance.

• Work with cutting-edge technologies on real projects.

• Engage in team-building events and group activities.

• Options for remote work.