IT Support Engineer

This is a fully remote position, open to applicants in China.

📋 Description

• Oversee the Helpdesk system for incoming issues, ensuring all incidents are recorded and documented.

• Deliver end-user computing assistance across various business units and locations.

• Maintain a versatile work schedule, which may include early starts and late finishes based on business needs.

• Comply with and enforce information security protocols.

• Execute initial server administration tasks and manage network connectivity.

• Advocate, implement, and support new technologies to meet business requirements.

• Engage in technology-related relocations and modifications.

• Provide IT support for events, including audio-visual (AV), connectivity, and equipment setup/troubleshooting.

• Assist with local and regional IT needs, vendor relations, and connectivity issues.

• Foster collaboration, reliability, continuous improvement, and ensure an excellent end-user experience.

⛳️ Requirements

• Prior experience in a level one IT support position.

• Administer, maintain, and support the Microsoft Office productivity suite.

• Proficient in Microsoft Azure Active Directory and Microsoft O365 Admin, including user account management.

• Experience with remote access and VPN configuration and administration.

• Enterprise experience in deploying, managing, and supporting Windows, macOS, and iOS platforms.

• Skilled in enterprise-level AV administration and support.

• Capable of setting up and supporting mobile devices and desktop telecommunications.

• Manage IT asset inventory, including equipment assignments, stock levels, and lifecycle management.

• Provide IT support for events, including AV, connectivity, and equipment setup/troubleshooting.

• Assist with local/regional IT requirements, vendor relations, and connectivity as necessary.

• Exceptional interpersonal and communication abilities.

• Ability to work independently, multitask, and uphold a professional, adaptable demeanor.

• Maintain confidentiality and discretion at all times.

• Proficiency in English and Standard Mandarin is required; Japanese language skills are a plus.

• Willingness to travel occasionally and provide on-call escalation support.

🏝️ Benefits

• Comprehensive health and wellness programs.

• Opportunities for professional development and training.

• Flexible work arrangements to accommodate personal needs.

• Collaborative and supportive work environment.