IT ServiceNow Administrator

This is a fully remote position, open to applicants in Kansas.

📋 Description

• Oversee the administration, configuration, maintenance, and support of the ServiceNow platform along with its core ITSM functionalities.

• Administer users, groups, roles, access, forms, fields, notifications, catalog items, and standard workflows.

• Facilitate the Incident, Request, Problem, Change, Knowledge, and Service Catalog processes.

• Diagnose platform and configuration challenges and collaborate with technical teams on intricate issues or integrations.

• Set up forms, tables, fields, UI policies, business rules, workflows, Flow Designer, notifications, reports, and dashboards.

• Assist with platform upgrades, patches, testing, reporting, dashboards, and routine health checks of the platform.

• Support and manage the development of new ServiceNow AI features, including Now Assist, Virtual Agent/chatbot capabilities, and AI-driven automation.

• Discover opportunities to enhance self-service, automate manual tasks, and improve the user experience.

• Keep platform documentation updated and adhere to security, change, and governance protocols.

• Carry out additional responsibilities as assigned.

• Ensure compliance with all policies and standards.

⛳️ Requirements

• A Bachelor's Degree in Computer Science, Information Technology, or a related discipline (preferred).

• Equivalent professional work experience (preferred).

• 2-4 years of hands-on experience in ServiceNow administration or configuration.

• Proficient understanding of ServiceNow ITSM and experience with users, groups, roles, forms, catalog items, workflows/Flow Designer, reports, and dashboards.

• Excellent troubleshooting, analytical, organizational, communication, and problem-solving abilities.

• Basic knowledge of ServiceNow scripting, integrations, or APIs.

• Familiar with ITIL practices and enterprise IT service management settings.

• Capability to convey technical concepts to both technical and non-technical audiences.

• Ability to collaborate with stakeholders, comprehend requirements, assess alternatives, and achieve consensus.

• Competence in managing multiple priorities and working independently with minimal supervision.

• Strong attention to detail and a dedication to platform stability, security, documentation, and data integrity.

• Must be a US citizen.

🏝️ Benefits

• A company that values inclusivity through our Employee Resource Groups.

• Work/life balance.

• Access to professional training resources.

• Opportunities for creative problem-solving and tackling unique, complex projects.

• Volunteer Opportunities; “Optiv Chips In” motivates employees to volunteer and engage with their teams and communities.

• The necessary technology and ability to work remotely/from home (if applicable).