IT Sales Engineer

This is a fully remote position, open to applicants in Canada.

📋 Description

• Deliver pre-sales technical and functional expertise to support the sales team.

• Collaborate with Account Executives and Sales Leaders to assess opportunities and confirm technical compatibility.

• Engage in discovery meetings to evaluate client infrastructure, business drivers, risk posture, and growth strategies.

• Spot gaps in security, compliance, lifecycle management, and operational maturity.

• Formulate technical strategies that align with ongoing services and long-term client relationships.

• Execute technical assessments across networks, infrastructure, cloud, security, backup, and endpoint management.

• Convert assessment results into standardized managed services solutions.

• Create scalable, supportable architectures that adhere to company best practices and service catalog offerings.

• Identify lifecycle risks and opportunities for modernization.

• Draft Statements of Work and service scopes that cover onboarding requirements, managed services inclusions, assumptions, exclusions, and technical standards.

• Work alongside Service Delivery, Engineering, and Security teams to ensure scope accuracy.

• Facilitate a seamless transition from sales to onboarding and service teams.

• Assess client security posture and propose enhancements.

• Promote endpoint protection, email security, MFA, backup, and monitoring solutions.

• Assist compliance-driven clients, including those in CJIS, regulatory, municipal, and nonprofit sectors.

• Utilize partnerships with Microsoft, Cisco, VMware, and security vendors to create standardized solutions.

• Support precise pricing that aligns with managed services margins and packaging strategies.

• Present solutions during both executive and technical discussions.

• Convert technical recommendations into business outcomes.

• Address objections and highlight long-term value.

• Develop standardized solution templates and service bundles.

• Contribute to internal technical training for Sales.

• Maintain accurate documentation in the CRM system.

• Aid in strategic account planning to explore client expansion opportunities.

⛳️ Requirements

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent work experience (8+ years of relevant experience).

• Demonstrated experience in selling and designing Cisco and Microsoft solutions within enterprise settings.

• Strong background in enterprise networking, cloud solutions, virtualization, and infrastructure.

• Preferred experience with VoIP, VMware virtualization software, and server/storage platforms.

• Familiarity with cybersecurity frameworks, risk mitigation, and secure architecture design preferred.

• Proven ability to design and sell comprehensive integrated solutions.

• Experience in gathering and analyzing client technical and business requirements.

• Strong grasp of pricing models, vendor programs, and solution packaging.

• Exceptional written and verbal communication skills, capable of presenting to both executive and technical audiences.

• Ability to simplify complex technical concepts for non-technical stakeholders.

• Preferred: Cisco Certified Design Professional (CCDP) or equivalent Cisco certification.

• Preferred: Microsoft Certified Systems Engineer (MCSE) or current Microsoft role-based certifications.

• Additional certifications in security, cloud, or architecture are a plus.

• Must meet Criminal Justice Information Systems (CJIS) requirements post-employment.

• Must successfully complete criminal and department of motor vehicles background checks.

🏝️ Benefits

• Remote-first flexibility; some positions may require an onsite presence depending on team needs.

• Company-sponsored time off.

• Mental health and leave support available through the Employee and Family Assistance Program.

• Company-matched 401(k)/RRSP plans.

• Leadership Academy opportunities.

• Monthly learning sessions.

• Mentorship programs available.

• Reimbursements for learning and development.

• Internal career fairs.

• Job shadowing opportunities.

• Customized career pathing and internal mobility.

• Autonomy and recognition within the workplace.

• People-first company culture.

• Transparent leadership and managerial support.

• Applicants are subject to criminal and department of motor vehicles background checks and must meet post-employment CJIS requirements.