IT Project Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with the Project Manager to provide administrative support and oversee various projects.

• Ensure timely completion of tasks and tickets.

• Maintain effective communication with clients, vendors, and technicians regarding project scope and timelines.

• Update clients on project scope, schedules, timelines, progress, and next steps.

• Follow up on outstanding items, pending responses, delayed tasks, and unresolved action items.

• Track tasks, tickets, timelines, and commitments associated with projects.

• Coordinate internal scheduling for both onsite and remote project activities.

• Liaise with vendors regarding scheduling, timelines, deliverables, and project requirements.

• Address client inquiries and requests promptly.

• Manage client expectations and escalate any concerns, delays, obstacles, and risks to timelines.

• Collaborate with internal teams, project resources, vendors, procurement, and installation teams.

• Monitor the status and timing of ordered parts or equipment in coordination with Procurement.

• Arrange travel for Installation Technicians when necessary.

• Assist in the development and revision of internal processes, policies, and procedures.

• Handle sensitive information with confidentiality and professionalism.

• Provide training support for Project team members and new hires as required.

⛳️ Requirements

• Experience in project coordination, operations coordination, scheduling, client coordination, administrative support, or a related role.

• Excellent client-facing communication skills, including proficiency in phone and email correspondence.

• Demonstrated ability to consistently follow up and manage open items to completion.

• Capability to handle multiple active projects, tasks, or workstreams simultaneously.

• Experience in coordinating schedules, timelines, tasks, tickets, or internal resources.

• Strong written and verbal communication abilities.

• Experience in direct communication with clients, customers, vendors, or external stakeholders.

• Proficient in managing competing priorities and tight deadlines.

• Comfort in a fast-paced, deadline-oriented environment.

• Excellent organizational skills and attention to detail.

• Ability to identify delays, blockers, or issues and escalate them appropriately.

• Proven time management and planning capabilities.

• Ability to handle sensitive information confidentially.

• Previous experience in MSP, IT, or professional services is preferred.

• Experience in a client-facing coordination role is preferred.

• Experience managing a high volume of concurrent projects, tasks, or requests is preferred.

• Familiarity with ticketing systems, project boards, scheduling tools, or task management systems is preferred.

• Experience coordinating across multiple internal teams or departments is preferred.

• Experience working with vendors or third-party partners is preferred.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and continued education.

• Flexible work hours and the possibility of remote work.

• Supportive and dynamic work environment.