IT Field Engineer

This is a fully remote position, open to applicants in Kentucky.

📋 Description

• Travel to client sites, including offices, data centers, or remote locations, to resolve technical issues.

• Set up, configure, and troubleshoot both hardware and software components.

• Address and resolve network connectivity issues.

• Install and maintain printers, scanners, and various other peripherals.

• Identify and repair hardware failures related to laptops, desktops, servers, and switches.

• Replace defective components such as hard drives, RAM, and power supplies.

• Conduct preventive maintenance, which includes cleaning, updates, and backups.

• Support users with software installations, updates, and patches.

• Troubleshoot issues with operating systems and applications.

• Offer guidance on best practices for utilizing software effectively.

• Configure and oversee routers, switches, and firewalls.

• Monitor network performance and ensure security measures are in place.

• Keep detailed records of service requests, resolutions, and inventory of equipment.

• Generate reports on system performance, incidents, and recommendations.

• Engage with end-users to comprehend technical requirements and deliver prompt solutions.

• Collaborate with external vendors and contractors.

• Assess vendor performance and manage ongoing relationships.

⛳️ Requirements

• A Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).

• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified: Azure Fundamentals are a plus.

• Strong analytical skills and meticulous attention to detail.

• Exceptional communication and interpersonal skills.

• Capability to collaborate effectively within cross-functional teams.

• Ability to work autonomously and adapt to evolving environments.

🏝️ Benefits

• Flexibility to work remotely.

• Abundant learning opportunities.

• Networking programs available.

• Commitment to equal employment opportunities.

• Reasonable accommodations provided for qualified individuals with disabilities throughout the application and hiring process.