IT Business Analyst I

This is a fully remote position, open to applicants in United States.

📋 Description

• Collect business requirements to assist the Development Team in crafting and executing solutions.

• Supervise and provide technical guidance to internal resources as necessary.

• Engage in technical discussions concerning D365 and application integrations.

• Document functional requirements for custom development initiatives.

• Collaborate with IT functional teams as well as business units.

• Aid in technical application upgrades and the introduction of new services.

• Offer daily D365 business support and handle service desk ticket inquiries.

• Assist in designing, implementing, and supporting user security for the D365 application.

• Support auditing and user security reporting requirements.

• Keep track of scheduled service outages and feature releases from Microsoft.

• Organize testing, training, and support efforts with IT and business stakeholders.

• Facilitate application integrations with other systems and processes.

• Collaborate with IT Project Managers on substantial projects.

• Independently manage and execute small IT projects.

• Create solution presentations with input from cross-functional teams.

• Assist with application quality assurance and coordinate end-user testing.

• Carry out additional duties as required.

⛳️ Requirements

• Bachelor’s degree or an equivalent combination of education and training.

• Over 2 years of experience in supporting and delivering ERP technical solutions.

• Familiarity with Microsoft Azure and Microsoft Dynamics 365 F&O.

• Basic understanding of process documentation generation.

• Strong organizational skills, including meticulous attention to detail and multitasking capabilities.

• Exceptional communication skills, both verbal and written.

• Proficient working knowledge of Microsoft Office.

• Availability to work Eastern Time hours, 8:00 AM to 5:00 PM ET.

• Willingness to be on-call and work outside of regular business hours as needed.

• Ability to travel, if required, to other remote locations, including internationally.

• Experience with large-scale ERP implementations, software development life cycles, and IT operations is preferred.

• Preferred experience working closely with software development teams.

• Background in manufacturing, supply chain, and logistics industries is preferred.

• Experience with EDI is a plus.

• Bilingual in Spanish is advantageous.

• Must be legally authorized to work in the United States without the need for sponsorship.

🏝️ Benefits

• Fully remote work arrangement.

• On-call duties with the ability to work outside regular business hours as required by business needs.

• Opportunity to travel to other remote sites, including internationally, if necessary.