IT Automation Engineer – Business Technology

This is a fully remote position, open to applicants in United States.

📋 Description

• Create, develop, and sustain automation scripts and workflows utilizing PowerShell, Python, Bash, or comparable tools.

• Establish and manage automated workflows for user lifecycle, device provisioning, and identity lifecycle employing Okta, Microsoft Entra ID, Intune, Jamf, APIs, and webhooks.

• Implement logging and alerting mechanisms in automations to ensure actions are auditable and measurable.

• Monitor hours saved and reduction in errors.

• Transform repetitive IT operations processes into dependable, documented, automated solutions.

• Leverage AI tools to expedite script development, troubleshoot automation failures, and create technical documentation.

• Oversee, configure, and monitor Active Directory, Okta, Microsoft Entra ID, Intune, Jamf, and Tanium.

• Administer and support Microsoft 365, Google Workspace, Slack, Zoom, and Microsoft Teams.

• Address Windows and macOS end-user computing issues via ticketing, messaging, and voice or video sessions.

• Manage requests from start to finish and escalate critical incidents and system alerts to senior IT Operations.

• Document technical solutions in accordance with corporate IT and Information Security standards and policies.

• Collaborate with Service Desk, Infrastructure Engineering, and Information Security teams to pinpoint automation opportunities.

• Test, deploy, and oversee automation workflows with partner teams.

• Occasionally provide guidance on scripting fundamentals and automation best practices.

• Document automation workflows, runbooks, and troubleshooting manuals.

• Own and maintain the automation knowledge base, runbooks, and integration notes.

• Enhance reliability, minimize inefficiencies, and anticipate dependencies in future builds.

• Monitor automation performance and reliability, resolving issues within your area of responsibility.

• Validate AI-generated scripts, configurations, and recommendations in non-production environments.

• Share successful AI-assisted methods and prompts with fellow team members.

• Identify chances to implement automation and AI in Business Technology workflows and elevate larger opportunities to management.

⛳️ Requirements

• 2+ years of experience in IT systems administration, service desk operations, or a related technical position.

• Practical experience writing and maintaining automation scripts utilizing PowerShell, Python, Bash, or similar languages.

• Practical experience managing or supporting enterprise identity, collaboration, and productivity platforms such as Active Directory, Microsoft Entra ID, Okta, Microsoft 365, Slack, Zoom, or Microsoft Teams.

• Experience in adapting or troubleshooting existing automations, scripts, or workflows to address moderately complex, ambiguous technical problems.

• Experience utilizing AI tools such as ChatGPT, Microsoft Copilot, or Claude for research, communication, analysis, documentation, automation, workflow optimization, and decision-making.

• Hands-on experience with AI coding tools like Claude Code or GitHub Copilot to create, deploy, or automate a functional solution, demonstrated by a portfolio, repository, or project example.

• Must be based in the United States Central or Mountain time zone, with working hours aligned to that time zone.

• Capability to manage escalations requiring coordination across teams.

• Participation in an on-call rotation for urgent matters outside of business hours.

• Strong written and verbal communication skills, including the ability to explain technical concepts to both technical and non-technical audiences.

• Must be open to occasional travel to Rithum offices, expected quarterly.

• Proven professional experience in a remote work environment.

🏝️ Benefits

• Medical, dental, and vision benefits with affordable healthcare plans and company HSA contributions, starting on Day 1.

• 6% 401(k) match.

• 20 days of Paid Time Off.

• 9 Company-Paid holidays.

• 2 paid floating holidays.

• 7 paid sick days.

• 2 Wellness days.

• 1 Paid Volunteer Day.

• PTO increases to 22 days after 3 years of service and 25 days after 5 years.

• 12 weeks of primary caregiver leave.

• 4 weeks of secondary caregiver leave.

• Accident, critical illness, and hospital indemnity insurance.

• Pet insurance.

• Legal assistance and identity theft insurance plans.

• Life insurance at 2x salary.

• Access to the Calm app.

• Employee Assistance Program.

• $65/month remote work stipend for internet.

• Culture and team-building activities.

• Tuition assistance.

• Career development opportunities.

• Charitable contribution match up to $250 per year.

• Discretionary bonus of 10% of annual base salary.

• Remote-first working conditions.

• Comprehensive benefits and wellness plans.

• Industry-competitive compensation and total rewards benefits.