IT Automation Engineer – Business Technology

This is a fully remote position, open to applicants in United States.

📋 Description

• Design, develop, and maintain automation scripts and workflows utilizing PowerShell, Python, Bash, or similar technologies.

• Create and manage automated workflows for user lifecycle, device provisioning, and identity lifecycle using Okta, Microsoft Entra ID, Intune, Jamf, APIs, and webhooks.

• Implement automations with logging and alerting, monitoring hours saved and errors minimized.

• Convert repetitive IT operations processes into dependable, documented, automated solutions.

• Leverage AI tools to expedite script development, troubleshoot automation failures, and draft technical documentation while ensuring the validity of outputs before production use.

• Administer, configure, and oversee Active Directory, Okta, Microsoft Entra ID, Intune, Jamf, and Tanium.

• Manage and support Microsoft 365, Google Workspace, Slack, Zoom, and Microsoft Teams.

• Address Windows and macOS end-user computing issues via ticketing, messaging, and voice or video sessions.

• Document technical solutions in compliance with corporate IT and Information Security standards and policies.

• Collaborate with Service Desk, Infrastructure Engineering, and Information Security teams to pinpoint automation opportunities.

• Test, deploy, and monitor automation workflows alongside partner teams.

• Provide occasional guidance to Service Desk colleagues on scripting and automation best practices.

• Document workflows, runbooks, and troubleshooting guides.

• Own and maintain the automation knowledge base, runbooks, and integration notes.

• Enhance automation reliability, reduce inefficiencies, and foresee dependencies.

• Monitor the performance and reliability of deployed automation, escalating and resolving issues as necessary.

• Validate AI-generated scripts, configurations, and recommendations in non-production environments.

• Share effective AI-assisted techniques and prompts with team members.

• Identify opportunities to implement automation and AI within Business Technology workflows and escalate larger opportunities to management.

⛳️ Requirements

• A minimum of 2 years of experience in IT systems administration, service desk operations, or a related technical role, including practical experience in writing and maintaining automation scripts.

• Practical experience administering or supporting enterprise identity, collaboration, and productivity platforms such as Active Directory, Microsoft Entra ID, Okta, Microsoft 365, Slack, Zoom, or Microsoft Teams.

• Proven experience in adapting or troubleshooting existing automation, scripts, or workflows to address moderately complex, ambiguous technical challenges.

• Experience utilizing AI tools like ChatGPT, Microsoft Copilot, or Claude for research, communication, analysis, documentation, automation, workflow optimization, and decision-making.

• Demonstrated hands-on use of AI coding tools such as Claude Code or GitHub Copilot to develop, deploy, or automate a working solution, supported by a portfolio, repository, or project example.

• Must be located in the United States Central or Mountain time zone, with working hours aligned to that time zone.

• Capable of managing escalations that require cross-team coordination.

• Willingness to participate in an on-call rotation for urgent issues outside of business hours.

• Excellent written and verbal communication skills, with the ability to convey technical concepts to both technical and non-technical audiences.

• Availability for occasional travel to Rithum offices, anticipated quarterly.

• Successful professional experience in a remote working environment.

• Preferred: 3 or more years of experience in IT automation, systems engineering, or a DevOps-adjacent role.

• Preferred: Certifications such as CompTIA Server+, CompTIA Linux+, Microsoft Certified: Azure Administrator Associate, or equivalent scripting/automation certifications.

• Preferred: Experience integrating automation with IT service management or endpoint management tools like ServiceNow, Microsoft Intune, or Jira.

• Preferred: Familiarity with workflow orchestration or automation tools such as Zapier, Make, n8n, or Workato.

• Preferred: Understanding of REST API integration patterns and event-driven concepts like webhooks, triggers, and conditional logic.

• Preferred: Exposure to endpoint management and protection platforms such as Microsoft Intune, Jamf, Tanium, or CrowdStrike.

• Preferred: Personal projects, repositories, or hackathon contributions that showcase scripting or automation skills.

🏝️ Benefits

• Medical, dental, and vision benefits with affordable healthcare plans and company HSA contributions, starting on Day 1.

• A 6% 401(k) match.

• 20 days of Paid Time Off.

• 9 Company-Paid holidays.

• 2 paid floating holidays.

• 7 paid sick days.

• 2 Wellness days.

• 1 Paid Volunteer Day.

• PTO increases to 22 days at 3 years of service and 25 days at 5 years.

• 12 weeks of primary caregiver leave.

• 4 weeks of secondary caregiver leave.

• Accident, critical illness, and hospital indemnity insurance.

• Pet insurance.

• Legal assistance and identity theft insurance plans.

• Life insurance at 2x salary.

• Access to the Calm app and the Employee Assistance Program.

• $65/month remote work stipend for internet.

• Culture and team-building activities.

• Tuition assistance.

• Career development opportunities.

• Charitable contribution match up to $250 per year.

• Discretionary bonus of 10% of annual base salary.

• Remote-first working conditions.