IT Automation Engineer – Business Technology

This is a fully remote position, open to applicants in United States.

📋 Description

• Create, develop, and maintain automation scripts and workflows utilizing PowerShell, Python, Bash, or comparable tools.

• Establish and manage automated workflows for user lifecycle, device provisioning, and identity lifecycle using Okta, Microsoft Entra ID, Intune, Jamf, APIs, and webhooks.

• Implement automation with logging and alerting features to ensure actions are auditable and quantifiable.

• Convert repetitive IT operations processes into dependable, documented automated solutions.

• Leverage AI tools for script creation, troubleshooting, documentation, configuration research, and solution design, ensuring outputs are validated before production deployment.

• Manage, configure, and oversee Active Directory, Okta, Microsoft Entra ID, Intune, Jamf, and Tanium.

• Administer and provide support for Microsoft 365, Google Workspace, Slack, Zoom, and Microsoft Teams.

• Address Windows and macOS end-user computing issues via ticketing, messaging, and voice or video sessions.

• Document technical solutions, automation workflows, runbooks, and troubleshooting guides.

• Collaborate with Service Desk, Infrastructure Engineering, and Information Security teams to identify opportunities for automation.

• Test, implement, and monitor automation workflows in partnership with other teams.

• Offer occasional guidance on scripting fundamentals and automation best practices.

• Maintain the automation knowledge base, ensuring runbooks and integration notes are up to date.

• Track automation performance and reliability, escalating and resolving issues as necessary.

• Share effective AI-assisted strategies and identify opportunities to integrate automation and AI into Business Technology workflows.

• Participate in an on-call rotation and manage cross-team escalations.

⛳️ Requirements

• At least 2 years of experience in IT systems administration, service desk operations, or a related technical field, including practical experience in writing and maintaining automation scripts.

• Practical experience in administering or supporting enterprise identity, collaboration, and productivity platforms such as Active Directory, Microsoft Entra ID, Okta, Microsoft 365, Slack, Zoom, or Microsoft Teams.

• Proven experience in adapting or troubleshooting existing automation, scripts, or workflows to address moderately complex and ambiguous technical challenges.

• Familiarity with AI tools such as ChatGPT, Microsoft Copilot, or Claude to enhance productivity.

• Demonstrated hands-on experience with AI coding tools like Claude Code or GitHub Copilot to create, deploy, or automate working solutions, supported by a portfolio, repository, or project example.

• Must be located in the United States Central or Mountain time zone, with working hours corresponding to that time zone.

• Capability to manage escalations that require cross-team coordination.

• Availability to participate in an on-call rotation for urgent issues outside of regular business hours.

• Excellent written and verbal communication skills, including the ability to convey technical concepts to both technical and non-technical audiences.

• Willingness to travel occasionally to Rithum offices, estimated at quarterly visits.

• Successful experience in working within a remote environment.

• Preferred: At least 3 years of experience in IT automation, systems engineering, or a DevOps-adjacent role.

• Preferred: CompTIA Server+, CompTIA Linux+, Microsoft Certified: Azure Administrator Associate, or equivalent certifications in scripting/automation.

• Preferred: Experience with ServiceNow, Microsoft Intune, Jira, Zapier, Make, n8n, Workato, REST APIs, webhooks, triggers, conditional logic, Jamf, Tanium, or CrowdStrike.

• Preferred: Personal projects, repositories, or hackathon contributions demonstrating scripting or automation skills.

🏝️ Benefits

• Medical, dental, and vision benefits with affordable healthcare plans and company HSA contributions, starting on Day 1.

• 6% 401(k) match.

• 20 days of Paid Time Off.

• 9 Company-Paid holidays.

• 2 paid floating holidays.

• 7 paid sick days.

• 2 Wellness days.

• 1 Paid Volunteer Day.

• PTO increases to 22 days after 3 years of service and 25 days after 5 years.

• 12 weeks of primary caregiver leave.

• 4 weeks of secondary caregiver leave.

• Accident, critical illness, and hospital indemnity insurance.

• Pet insurance.

• Legal assistance and identity theft insurance plans.

• Life insurance at 2x salary.

• Access to the Calm app and Employee Assistance Program.

• $65/month remote work stipend for internet.

• Engaging culture and team-building activities.

• Tuition assistance.

• Opportunities for career development.

• Charitable contribution match up to $250 per year.

• Discretionary bonus of 10% of annual base salary.

• Remote-first working conditions.

• Comprehensive benefits and wellness plans.

• Up to 10% travel required.