International Inside Sales Representative

This is a fully remote position, open to applicants in Spain.

📋 Description

• Deliver outstanding customer service and act as the reliable single point of contact for international clients.

• Process customer orders within the sales/ERP system while validating pricing, lead times, incoterms, and unique terms.

• Address inquiries regarding product details, availability, order status, pricing, and invoice reconciliation across various global time zones.

• Monitor inventory and coordinate allocation to satisfy international demand.

• Oversee customer order files and delivery plans in the face of manufacturing variability, lead-time alterations, and reroutes.

• Coordinate multimodal transportation and collaborate with carriers, freight forwarders, and brokers.

• Prepare and send international shipping documentation while escalating compliance inquiries.

• Track shipments, handle delivery exceptions, manage claims, and communicate solutions.

• Plan and coordinate multi-load deliveries at job sites.

• Maintain relationships with customer decision-makers within an assigned territory and work alongside field sales to achieve territory objectives.

• Identify value-driven alternatives to reduce delivery costs or enhance lead times.

• Suggest process enhancements and engage in continuous improvement efforts.

• Keep track of market dynamics, freight trends, and competitors to facilitate profitable growth.

• Provide status updates and escalation strategies to stakeholders in Sales, Operations, Trade Compliance, and Finance.

⛳️ Requirements

• Background in customer service, supply chain management, account management, or inside sales.

• Practical experience with order entry, particularly using SAP S/4HANA.

• Proficiency in both English and Spanish.

• Excellent verbal and written communication skills.

• Willingness to travel up to 10% as business needs arise.

• Bachelor's degree or higher in a relevant discipline (preferred).

• Familiarity with international inside sales and/or customer service settings (preferred).

• Experience in freight forwarding (preferred).

• Knowledge of or experience in the commercial roofing sector (preferred).

• Background in the manufacturing industry, especially in customer service and/or sales (preferred).

🏝️ Benefits

• Remote work opportunities.

• Empowerment of employees in an entrepreneurial work environment.

• Career development opportunities throughout the organization.

• Customized work environment that supports individual and professional needs.