International Director of Member Services – Europe

This is a fully remote position, open to applicants in Europe.

📋 Description

• Oversee the efforts of an international team comprising 12 Delegation Directors positioned globally.

• Manage the Member Services team, which consists of 26 individuals.

• Assist delegation teams in providing support to members across the Association's 20 geographic regions.

• Facilitate the implementation of services and programs initiated by Headquarters.

• Develop and execute local action plans established within each delegation.

• Collaborate closely with local delegates who unite, engage, and represent delegation members.

• Supervise the Employer Brand team, which consists of 2 members.

• Optimize the use of the Association’s HR tools, including its recruitment website and applicant tracking system (ATS).

• Promote the network to relevant educational institutions capable of supplying talent to members.

• Organize and plan the Association’s primary member meetings throughout the year.

• Coordinate national or regional delegation meetings and business-specific gatherings for chefs, sales teams, and human resources teams.

• Ensure the successful execution of member meetings.

• Travel internationally for approximately 50% of the year.

⛳️ Requirements

• Demonstrated and robust managerial capabilities leading a team dispersed across multiple countries worldwide.

• Experience in managing seasoned and self-sufficient professionals.

• Proficient in supporting less experienced profiles with significant potential.

• Excellent interpersonal skills and the ability to cultivate relationships with Association members in all countries.

• Comprehensive understanding of the hospitality and restaurant industry.

• Authentic interest in the hospitality and restaurant field.

• Familiarity with the luxury sector within the hospitality and restaurant industry.

• An international background; experience in various countries is highly valued.

• Bilingual proficiency in English and French.

• Proficiency in one additional language, such as Spanish, German, or Italian, is preferred.

• Strong willingness to travel.

🏝️ Benefits

• Employees have the opportunity to work remotely.