Internal Sales Quality and Coaching Manager

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Evaluate recorded cold calls and outbound email sequences using a specified scorecard.

• Consistently score, document observations, and monitor quality trends for each SDR as well as the entire team.

• Collaborate with the client's sales team to develop and improve the QA scorecard, call framework, and messaging standards.

• Analyze patterns in objection handling, targeting, and copy quality, translating them into solutions for the whole team.

• Conduct regular one-on-one coaching sessions focusing on specific call and email instances.

• Provide direct, detailed feedback and follow up to ensure changes in behavior.

• Facilitate live call listening sessions, role-plays, and brief team training on messaging, objection handling, and tools.

• Onboard new SDRs to the client's playbook, product positioning, and technology stack.

• Monitor daily and weekly activities, connection rates, and meetings scheduled against targets.

• Ensure accountability among SDRs through documented check-ins.

• Raise performance issues with supporting evidence and recommend a course of action.

• Regularly report team performance metrics to Hire Overseas leadership and the client.

• Keep messaging, Ideal Customer Profile (ICP), and quality standards up to date in collaboration with the client's sales team.

• Provide QA insights to enhance scripts, sequences, and targeting strategies.

• Maintain scorecards, playbooks, and coaching documentation.

⛳️ Requirements

• Previous experience as an SDR manager, sales coach, team lead, or QA reviewer for calls and emails in outbound sales, preferably in a high-volume or BPO setting.

• Hands-on experience with cold calling and cold emailing.

• Proven success in coaching representatives to achieve measurable improvements, including a specific instance of a representative whose performance improved and the actions taken to facilitate that change.

• Ability to deliver direct, specific feedback.

• Strong proficiency in both written and spoken English.

• Familiarity with CRMs, call recording tools, dashboards, and spreadsheets.

• Comfortable working independently in a small business where processes are still in development.

• Available to work full-time during US business hours.

• Nice to have: experience managing SDRs or outbound teams within a BPO or offshore sales environment.

• Nice to have: knowledge of Apollo, Outreach, Salesloft, or Gong.

• Nice to have: experience managing distributed teams across different time zones.

• Nice to have: experience with B2B outbound focused on SMBs.

• An updated resume is required for the application.

• A short Loom video (1 to 2 minutes) is required; only candidates who submit one will progress to the next step in the hiring process.

🏝️ Benefits

• Compensation in USD, paid bi-monthly (on the 15th and 30th).

• Paid Time Off according to company policy.

• Observance of holidays as per company guidelines.

• Fully remote work environment.

• A high-ownership position that evolves alongside the growth of the SDR team.

• Opportunity to work directly with the founders of a rapidly expanding offshore staffing company.