Internal Account Manager

This is a fully remote position, open to applicants in California, +4 more states.

📋 Description

• Manage a portfolio of client accounts as the main point of contact from the placement stage through ongoing engagement.

• Foster trust-based relationships with clients, ensuring they are supported and well-informed.

• Conduct regular check-ins to proactively identify potential issues, risks, and opportunities.

• Address client concerns swiftly and in a professional manner.

• Recognize patterns in feedback and bring systemic issues to the attention of leadership along with suggested solutions.

• Collaborate with recruiting, operations, and leadership to navigate complex client situations.

• Determine when to escalate matters and when to resolve them directly.

• Promote client retention and seek out expansion opportunities, including additional placements and new roles.

• Monitor account health and identify at-risk clients with corresponding action plans.

• Keep precise records of client interactions, account statuses, and outstanding items.

• Provide internal updates regarding portfolio health, client sentiment, and significant risks.

• Communicate in a professional manner through written correspondence and phone calls with both clients and internal teams.

⛳️ Requirements

• Demonstrated experience in account management, client success, or a related client-facing role within a B2B setting.

• Excellent written and verbal communication skills in English.

• Strong sense of ownership and accountability for outcomes.

• Ability to work independently in a small business environment.

• Highly organized and detail-oriented, capable of managing multiple client accounts concurrently.

• Proactive and quick to act, with a preference for taking initiative.

• Updated resume is required for application submission.

• A short Loom video lasting 1–2 minutes is required for application submission.

• The Loom video should introduce the candidate, outline their account management or client success experience, and describe a situation where they handled an unhappy client without escalating the issue to leadership.

• Only candidates who provide a Loom video will progress to the next stage of the selection process.

🏝️ Benefits

• Fully remote work setup.

• Availability required during US business hours.

• Opportunity to work directly with the founders of a growing offshore staffing company.

• High-ownership position with complete autonomy over client portfolio management and development.

• Continuous feedback provided at each stage of the application process.