Intercom System Engineer

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Develop tailored Intercom product or system solutions based on specific end-user requirements and vertical market needs.

• Assist with project tenders and the associated execution processes.

• Provide technical assistance to regional clients.

• Convert end-user needs into technical solutions, modifying standard products for various verticals and projects.

• Account for cross-business-unit and third-party integration requirements.

• Supervise the creation of technical concepts and system designs for specific product solutions and projects.

• Offer level 2 and level 3 guidance and support for troubleshooting and upgrades throughout the system's lifecycle.

• Aid in the final installation and commissioning, including troubleshooting.

• Collaborate with the sales team throughout project execution and acquisition.

• Help sales teams in conveying concepts to end-users, influencers, and system integrators.

• Diagnose, test, and debug RTS products and software, providing reports on findings to engineering.

• Facilitate training sessions for sales and local customers.

⛳️ Requirements

• Bachelor’s degree in a technical field or Engineering, accompanied by relevant experience in professional communications.

• Relevant experience may be accepted in place of formal education.

• Over 5 years of experience in technical support or engineering, ideally in the Critical Communications or Broadcast sectors.

• Strong proficiency in the IP domain.

• Conceptual understanding of Audio over IP platforms, such as Dante, AES67, and SMPTE 2110.

• Good familiarity with RTS intercom standards, including 2-Wire, Analog, OMNEO, and RVON.

• Knowledge of server virtualization.

• Skill in constructing, interpreting, and understanding signal flow diagrams.

• Exceptional written and verbal communication abilities.

• Capacity to plan, organize, and execute activities to achieve timely and accurate outcomes while managing multiple projects.

• Skill in identifying problems and root causes, applying creative problem-solving techniques.

• Active listening capabilities.

• Reliable and credible, maintaining consistency in actions and words.

• Valid passport required.

• Proficiency in English is mandatory.

• Indefinite U.S. work authorization is required; future sponsorship is not available.

• Typical office environment; some exposure to factory and warehouse settings may be necessary depending on the projects.

• Willingness to travel up to 50% of the time, including potential international travel.

🏝️ Benefits

• Health insurance options, including medical, dental, vision, disability, and life coverage.

• 401(k) retirement plan.

• Paid time off.

• Sick leave.

• Reasonable accommodations for qualified individuals with covered disabilities.