Integration Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Lead the onboarding, adoption, and expansion of LightForce’s digital orthodontic system within orthodontic practices.

• Utilize clinical expertise and understanding of orthodontic office operations and workflows to pinpoint growth opportunities and enhance revenue and case volume.

• Establish connections with doctors and staff by offering customized clinical and operational insights along with training.

• Collaborate with the sales team to evaluate customers’ current status, define workflows, develop training materials, and facilitate processes for complete system adoption.

• Provide clinical assistance to doctors during the onboarding and integration phases.

• Cultivate relationships with practice teams through a consultative and collaborative methodology.

• Conduct clinical training and presentations both virtually and in person, catering to internal audiences as well.

• Co-lead and manage the new-customer onboarding training strategy while creating resources and tools.

• Partner with sales, marketing, and commercial support teams to prioritize opportunities.

• Guide internal and external partners on best practices.

• Keep track of orthodontic industry trends and organizations.

• Offer clinical input for product development and software improvements.

• Leverage data and analytics to aid customer decision-making.

• Coordinate internal resources to enhance customer experience and advocate for LightForce solutions.

• Diagnose outcomes, lead triage and execution, relay results to leadership, and manage several projects simultaneously.

• Independently handle business travel arrangements and expense reporting.

• Identify and execute critical tasks autonomously and with urgency.

⛳️ Requirements

• Clinical certification in dentistry or Orthodontics (RDH, EF, CDA, RDA, LDA, etc.).

• Over 5 years of relevant experience specifically in Orthodontics.

• A valid Driver's license.

• Availability to travel up to 50% of the time via plane.

• Self-motivated individual.

• Keen to learn and grow.

• Resourceful and innovative thinker.

• Capable problem solver.

• Dependable and trustworthy.

• Punctual and reliable.

• Team player with collaborative spirit.

• Ability to sit or stand, walk, travel by vehicle and plane, see, use hands and arms, listen, and communicate effectively.

🏝️ Benefits

• Unlimited PTO for exempt employees (US Employees Only).

• 9 paid holidays each year (US Employees Only).

• Comprehensive premium coverage for medical, dental, and vision plans (US Employees Only).

• Group plan voluntary life insurance (US Employees Only).

• Additional fringe benefits (US Employees Only).

• 401k retirement plan (US Employees Only).

• Paid parental leave (US Employees Only).

• Allowances for those in commercial sales roles (US Employees Only).

• Workplace perks including food and coffee (US Employees Only).