Integration Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Facilitate the onboarding, adoption, and expansion of LightForce’s orthodontic system within orthodontic practices.

• Utilize clinical expertise and understanding of orthodontic office processes and workflows to uncover growth opportunities and enhance revenue and case volume.

• Cultivate relationships with doctors and staff by offering customized clinical and operational insights and training.

• Conduct assessments of customers' current states and develop defined workflows to support comprehensive system adoption.

• Develop and utilize training materials and implement processes and procedures alongside doctors and staff.

• Communicate effectively with customers, internal teams, and leadership.

• Provide clinical assistance to doctors for onboarding and full integration within orthodontic practices.

• Build and maintain positive relationships with practice teams through a consultative and collaborative approach.

• Deliver clinical training and presentations both virtually and in-person to customers and internal stakeholders.

• Co-lead and manage the training strategy for new customer onboarding and assist in the development of resources and tools.

• Collaborate strategically with sales, marketing, and commercial support teams to prioritize opportunities.

• Mentor both internal and external partners on best practices.

• Keep track of orthodontic organizations, trends, and changes within the industry.

• Offer clinical input for new product development and software improvements.

• Leverage data and analytics to aid customer decision-making.

• Coordinate internal resources to enhance customer experience and promote LightForce solutions.

• Analyze results, lead triage and execution, communicate findings to leadership, and manage multiple projects simultaneously.

• Independently handle travel arrangements and expense reporting.

• Identify and complete essential tasks independently and with a sense of urgency.

⛳️ Requirements

• Clinical certification in dentistry or Orthodontics (RDH, EF, CDA, RDA, LDA, etc.).

• Over 5 years of relevant experience in the healthcare industry, specifically in Orthodontics.

• A valid driver's license.

• Willingness to travel up to 50% of the time by plane.

• Self-driven and motivated.

• Enthusiastic about learning.

• Resourceful and capable of problem-solving.

• Reliable and trustworthy.

• Punctual and dependable.

• Team-oriented individual.

• Ability to sit or stand, walk, travel by vehicle and airplane, see, use hands and arms, listen, and communicate effectively.

🏝️ Benefits

• Unlimited PTO for exempt employees (US Employees Only).

• 9 paid holidays each year (US Employees Only).

• Extensive premium coverage for medical, dental, and vision plans (US Employees Only).

• Group plan voluntary life insurance (US Employees Only).

• Additional fringe benefits (US Employees Only).

• 401k retirement plan (US Employees Only).

• Paid parental leave (US Employees Only).

• Allowances for those in commercial sales roles (US Employees Only).

• Workplace perks such as food and coffee (US Employees Only).