Integration Specialist

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Take charge of the technical setup and integration configurations for both new and existing HR Acuity clients.

• Ensure that all technical requirements are fulfilled throughout the entire project lifecycle.

• Deliver clear communication, technical expertise, and proactive project management.

• Facilitate and oversee the migration of customer data into the HR Acuity platform.

• Support the Sales and Customer Success teams in technical scoping discussions.

• Convert customer business needs into technical solutions and configurations.

• Collaborate with Product Managers to provide insights for upcoming releases.

• Work alongside Product and Engineering teams to identify and communicate recurring integration issues.

• Offer consultative advice based on established best practices to enhance customer adoption and achieve positive results.

• Define and document technical processes and requirements in collaboration with customers and internal teams.

• Oversee special projects and initiatives assigned by the Manager.

• Deliver training and support to teams that interact with customers.

⛳️ Requirements

• Minimum of 3 years of experience in a technical or implementation-focused role involving integrations.

• Proven experience working directly with clients to ensure a smooth integration experience.

• Familiarity with API integrations and connections to enterprise systems, including REST/SOAP APIs, JSON/XML, SFTP, and webhooks.

• Capability to troubleshoot technical issues and effectively communicate solutions to both technical and non-technical stakeholders.

• Strong collaboration abilities with Product, Engineering, and Sales teams.

• Exceptional verbal and written communication skills.

• Ability to manage multiple projects and prioritize tasks efficiently.

• Strong problem-solving skills and capacity to work effectively under pressure.

• Experience in developing technical documentation and training materials.

• Knowledge of CRM, ERP, HCM/HRIS, ATS, and other enterprise software environments, including Workday, ADP, UKG, SAP SuccessFactors, and Salesforce.

• Experience with integration/iPaaS platforms such as Workato, MuleSoft, or Dell Boomi is advantageous.

• Bachelor’s degree in a related field or equivalent practical experience.

🏝️ Benefits

• A mission-driven culture that values people, integrity, and continuous improvement.

• A supportive and flexible work environment emphasizing work/life balance.

• A competitive compensation and benefits package.

• Opportunities for professional development, including certifications, training resources, and cross-functional learning.

• Comprehensive medical, dental, and vision plans.

• Options for FSA or HSA.

• 401(k) plan with matching contributions.

• Paid leave for illness, disability, or parenthood.

• Participation in the #Allin Shares Program.

• Company-paid holidays.

• A day off for your birthday.

• Closure during the week of July 4th and the December holiday week.

• 8 hours of volunteer time.

• Half-day Fridays in summer and the first Friday of each month, as per business needs.

• An unlimited PTO policy.

• Employee referral bonuses.

• An employee assistance program.

• A remote work environment.

• Comprehensive onboarding, manager, leadership, and industry training.

• Opportunities for career growth.