Intake Team Supervisor

This is a fully remote position, open to applicants in Honduras, +6 more countries.

📋 Description

• Oversee a team dedicated to client support during overnight operations.

• Balance direct intake duties with leadership responsibilities.

• Provide backup support when team members are unavailable.

• Conduct quality assurance assessments to ensure compliance with company standards.

• Generate operational and productivity reports.

• Monitor and report on key performance indicators.

• Request, track, and follow up on medical records.

• Receive, assess, and organize client documentation.

• Aid in case progression by keeping records systematically organized.

• Evaluate individual and team performance against set objectives.

• Offer operational support while upholding quality standards.

⛳️ Requirements

• Proven leadership and team management skills.

• Excellent verbal and written communication abilities.

• Experience in client intake and case management support.

• Proficiency in KPI tracking and performance evaluation.

• Skilled in reporting and data analysis.

• Competence in documentation review and management.

• Coordination of medical records.

• Professional and client-focused communication skills.

• Bilingual fluency in English and Spanish.

• Capability to work during overnight hours.

🏝️ Benefits

• A certified great workplace environment.

• Opportunity for remote work.

• Flexible overnight work arrangement.