This is a fully remote position, open to applicants in South Africa.

• Oversee the entire intake procedure from the first inquiry to the onboarding of clients.

• Swiftly respond to incoming calls, website inquiries, referrals, and other sources of leads.

• Conduct intake calls to collect client information, evaluate needs, and confirm eligibility for services.

• Establish a rapport with potential clients and their families while delivering outstanding customer service.

• Convert qualified leads into active clients through effective communication and follow-up strategies.

• Keep precise and current records in CRM, EMR, or intake management systems.

• Organize onboarding documentation, verify insurance, and manage necessary paperwork.

• Arrange consultations, assessments, and onboarding meetings with appropriate team members.

• Work closely with clinical, operations, and administrative teams to facilitate smooth transitions into services.

• Monitor intake metrics, lead statuses, conversion rates, and onboarding developments.

• Consistently follow up with potential clients to enhance enrollment opportunities.

• Identify and address intake-related challenges while upholding a high level of client satisfaction.

• Ensure adherence to company policies, confidentiality standards, and industry regulations.

• A minimum of 3 years of experience in intake coordination, client services, admissions, customer success, or a similar field.

• Strong skills in sales, relationship-building, and client conversion.

• Exceptional verbal and written communication skills.

• Demonstrated ability to handle a large volume of leads and inquiries simultaneously.

• Outstanding organizational skills and meticulous attention to detail.

• Experience with CRM, EMR, scheduling, or practice management systems.

• Strong follow-up and problem-solving capabilities.

• Ability to work independently while effectively collaborating with cross-functional teams.

• Proficiency in Microsoft Office Suite and Google Workspace.

• Preferred experience in healthcare, ABA, behavioral health, home care, or service-oriented industries.

• Comfortable working U.S. hours

• Remote work from home

Intake Manager

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