Insurance Team Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Offer daily operational support by responding to employee inquiries, facilitating client communication, and providing training.

• Oversee and review client-specific tasks utilizing process-oriented methodologies.

• Manage instructional accounts and oversee workflow processes.

• Support the supervisor with departmental initiatives, including compiling daily reports, tracking quality and production, and preparing time audit reports.

• Conduct training for new hires and provide on-the-job mentorship, ensuring completion of necessary tracking, progress updates, and status reports.

• Collaborate with management to pinpoint opportunities for enhancing the performance of insurance specialists.

• Provide insights regarding account-related issues or personnel matters while adhering to company policies.

• Address account and inventory inquiries from representatives, researching answers and solutions as needed.

• Assist with technical issues related to client systems, company systems, and payer websites; initiate IT Help Desk tickets as necessary.

• Communicate with and assist clients in a professional manner as directed by management.

• Regularly update work instructions to ensure accuracy.

• Contribute to enhancing employee engagement and uplifting employee morale.

• Carry out other daily tasks specific to clients as assigned.

⛳️ Requirements

• Significant experience in Insurance Claims, Billing, and Insurance Follow-Up.

• Strong attention to detail and ability to communicate professionally.

• Must possess experience with Anthem BCBS.

🏝️ Benefits

• Comprehensive benefits package.

• Opportunities for professional development and growth.

• Supportive work environment focused on employee satisfaction.