Instructional Designer Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee the creation and implementation of high-quality, standardized educational content to promote global product adoption and ensure customer success.

• Lead and nurture a team of Instructional Designers and multimedia developers.

• Establish priorities, capacity plans, and delivery expectations for international content projects.

• Encourage teamwork and continuous improvement within the content team.

• Define and uphold standardized course templates, learning taxonomies, and development workflows.

• Guarantee consistency across self-paced courses, virtual instructor-led training (VILT), webinars, and knowledge base educational materials.

• Manage content governance, including version control, metadata standards, content audits, and quality assessments.

• Collaborate with Academy and Product Trainer roles to ensure technical and instructional standards are met prior to release.

• Work together with Product Trainers, Professional Services, and Product SMEs to transform technical knowledge into accessible, outcome-driven learning experiences.

• Align educational content with product strategy, release timelines, and customer adoption objectives.

• Maintain feedback mechanisms between regional delivery teams and the global content strategy.

• Test and assess new learning tools, technologies, and design methodologies.

• Leverage learner feedback, analytics, and industry best practices to enhance content effectiveness.

• Contribute to the Global Product Education strategy.

• Assist with Academy release planning, content readiness, and platform deployment schedules.

• Provide insights into accreditation and certification programs.

• Contribute to reporting on content effectiveness, learner engagement, and adoption patterns.

• Support the onboarding and training of new team members and contractors.

• Engage in cross-functional planning sessions and strategic initiatives.

• Occasionally travel to regional offices or planning meetings.

• Perform additional administrative and technical tasks as needed.

⛳️ Requirements

• Minimum of 5 years of experience in instructional design, learning experience design, or digital learning leadership.

• Proven experience in leading or mentoring instructional design and content development teams.

• Strong foundation in adult learning theory, curriculum design, and scalable content production.

• Proficient with e-learning authoring tools (e.g., Articulate Storyline/Rise, Camtasia).

• Experience in designing learning solutions for SaaS, technical, or complex software products.

• Strong stakeholder management capabilities, with the ability to translate technical insights into learner-centered outcomes.

• Exceptional written and verbal communication skills, with meticulous attention to detail and quality.

• Comfortable operating in a global, cross-functional setting with fluctuating priorities.

• Bachelor’s degree in Educational Technology, Instructional Design, Digital Media, or a related discipline.

• Experience in delivering customer-facing educational programs within a global or multi-regional organization.

• Familiarity with accessibility standards (WCAG) and content governance practices.

• A background or experience in accounting, auditing, finance, or regulated industries is a significant advantage.

🏝️ Benefits

• Flexible work arrangements and remote opportunities.

• Generous vacation policies.

• Competitive salary.

• Comprehensive benefits package.

• Recognition programs.

• Performance bonuses.

• Opportunities for career advancement.

• Involvement in international projects.

• Collaboration with a diverse, global team.

• Supportive and inclusive team culture.

• Professional development through knowledge sharing.

• Occasional travel to regional offices or planning sessions.