Instructional Designer Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee the creation and implementation of high-quality, standardized educational content that supports global product adoption and ensures customer success.

• Lead and nurture a team of Instructional Designers.

• Establish priorities, capacity plans, and delivery expectations for global content initiatives.

• Promote collaboration and foster a culture of continuous improvement within the content team.

• Define and uphold standardized course templates, learning taxonomies, and development workflows.

• Ensure uniformity across self-paced courses, Virtual Instructor-Led Training (VILT), webinars, and knowledge base educational content.

• Manage content governance, which includes version control, metadata standards, content audits, and quality evaluations.

• Collaborate with Academy and Product Trainer roles to maintain technical and instructional standards prior to release.

• Work alongside Product Trainers, Professional Services, and Product Subject Matter Experts (SMEs) to transform technical knowledge into accessible, outcome-focused learning.

• Align educational content with product strategy, release schedules, and customer adoption objectives.

• Maintain feedback mechanisms between regional delivery teams and the global content strategy.

• Pilot and assess new learning tools, technologies, and design methodologies.

• Utilize learner feedback, analytics, and industry best practices to enhance content effectiveness.

• Contribute to the advancement of the Global Product Education strategy.

• Assist in Academy release planning, content readiness, and platform deployment timelines.

• Provide insights into accreditation and certification programs.

• Contribute to reports on content effectiveness, learner engagement, and adoption patterns.

• Aid in the onboarding and enablement of new team members and contractors.

• Engage in cross-functional planning and strategic initiatives.

• Travel occasionally to regional offices or for planning sessions.

• Perform additional administrative and technical tasks as required.

⛳️ Requirements

• A minimum of 5 years of experience in instructional design, learning experience design, or digital learning leadership.

• Proven experience in leading or mentoring instructional design and content development teams.

• Strong foundation in adult learning theory, curriculum design, and scalable content creation.

• Proficient in e-learning authoring tools such as Articulate Storyline/Rise and Camtasia.

• Experience in designing learning programs for SaaS, technical, or complex software products.

• Excellent stakeholder management skills and the ability to translate technical information into learner-centered outcomes.

• Exceptional written and verbal communication abilities, with a keen eye for detail and quality.

• Comfortable operating in a global, cross-functional environment with shifting priorities.

• Bachelor’s degree in Educational Technology, Instructional Design, Digital Media, or a related discipline.

• Experience in delivering customer-facing educational programs in a global or multi-regional organization.

• Familiarity with accessibility standards (WCAG) and content governance practices.

• A background or experience in accounting, auditing, finance, or regulated industries is a significant advantage.

🏝️ Benefits

• Flexible work options.

• Remote opportunities available.

• Generous time-off policies.

• Competitive salary.

• Comprehensive benefits package.

• Recognition programs.

• Performance bonuses.

• Opportunities for career advancement.

• Involvement in international projects.

• Collaboration with a diverse, global team.

• An inclusive and equitable workplace.

• Accommodations available during the application or interview process.