Instructional Designer, Casualty Claims

This is a fully remote position, open to applicants in Alabama, +41 more states.

📋 Description

• Assist in the design and implementation of the Casualty Injury College to enhance adjuster capabilities.

• Develop and deliver educational materials that enhance claim judgment, improve evaluation precision, negotiation tactics, and customer communication.

• Construct practice-oriented, real-life learning experiences to boost quality, reduce cycle time, and increase customer satisfaction.

• Mentor and guide learners and designers throughout the learning activities.

• Oversee the catalog of available offerings and suggest content tailored to business-unit and enterprise requirements.

• Organize the initial setup of classes and educational initiatives.

• Assess the effectiveness of learning and propose enhancements to learners' comprehension.

• Create and deliver educational offerings that align with business and enterprise strategies as part of an agile team.

• Support talent management initiatives within learning programs.

• Establish and nurture relationships with business partners, clients, and cross-functional teams.

• Promote the adoption of a skills-oriented culture through the design and delivery of learning.

• Engage in audits and quality assessments of learning systems.

• This position does not include supervisory responsibilities.

⛳️ Requirements

• Expertise in casualty claims.

• In-depth knowledge of evaluation accuracy and exposure recognition.

• Strong understanding of medical literacy and causation.

• Proficient in demand handling and negotiation strategies.

• Solid grasp of litigation fundamentals, discovery processes, and settlement strategies.

• Familiarity with desk and pending management.

• Experience in designing blended learning solutions, including instructor-led training (ILT), virtual instructor-led training (VILT), simulations, job aids, and assessments.

• Capability to deliver engaging, interactive instructor-led and virtual training sessions.

• Proficient in designing and facilitating comprehensive claim simulations and applied learning experiences.

• Ability to provide constructive coaching and feedback.

• Skillful in utilizing data and feedback to assess and enhance learning outcomes.

• Background investigation is required.

• This position typically does not sponsor individuals for employment-based visas.

• A dedicated, distraction-free workspace is required when working from home.

• Reliable internet connection with minimum speeds of 50 MB download and 5 MB upload is necessary.

🏝️ Benefits

• Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.

• Monthly connectivity reimbursement to assist with internet expenses.

• Remote work arrangement.