Director of Learning and Development

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and execute a centralized Learning & Development framework for the enterprise, incorporating governance, standards, and systems.

• Take ownership of Workday Learning and act as the internal authority on learning design and delivery.

• Continuously enhance the onboarding process as the organization grows.

• Standardize onboarding procedures across various teams and locations to boost new-hire productivity.

• Design scalable training tracks for employees acquired through mergers and acquisitions.

• Collaborate with department leaders and subject matter experts to create and refresh training materials.

• Identify skill deficiencies and ensure training remains relevant as the business progresses.

• Define and monitor learning KPIs, including time-to-competency, knowledge retention, and training completion rates.

• Utilize data to perpetually enhance learning programs.

• Establish and lead a functional training team that supports Sales, Customer Experience, and Product.

• Determine the structure of the training team, recruit team members, and develop an operating model for delivering consistent and repeatable functional training.

⛳️ Requirements

• 7+ years of experience in Learning & Development, with a minimum of 3 years managing a training function or program portfolio from start to finish.

• Proven track record in designing and scaling a training program from its inception, including establishing an L&D function, creating content from the ground up, and developing repeatable processes with limited resources.

• Experience in designing learning across various modalities, such as video, scenario-based exercises, job aids, live facilitation, and microlearning.

• Practical instructional design experience focused on applicable skills and translating intricate processes and product features into effective training.

• Capable of working autonomously in a high-output, fast-paced setting.

• Skilled in collaborating with and influencing department leaders and subject matter experts.

• Proficient in managing competing priorities and working efficiently without direct authority.

• Data-oriented approach to assessing time-to-competency, completion rates, and knowledge retention.

• Hands-on experience in developing and delivering learning content using Claude or other AI tools.

• A degree or certification in Learning & Development, Instructional Design, Learning, Design, & Technology, or a related area is considered a plus.

• Proficiency in Workday Learning is an added advantage.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance.

• Generous paid time off and flexible working hours.

• Opportunities for professional development and continuous learning.

• Collaborative and innovative work environment.

• Competitive salary and performance-based bonuses.