Instructional Designer

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with subject matter experts, leadership, and stakeholders to assess training requirements and outline learning objectives.

• Convert intricate processes and business rules into straightforward, actionable learning materials.

• Develop multimedia training resources including gamification, videos, audio content, infographics, handouts, worksheets, presentations, and instructional manuals.

• Design storyboards, user flows, process flows, and site maps to effectively communicate interaction and design concepts.

• Choose appropriate instructional strategies that combine instructor-led and self-directed methods, utilizing adult learning principles.

• Ensure that training materials meet operational standards and facilitate consistent implementation.

• Oversee course revisions, maintain 508 compliance, and manage version control.

• Create and implement strategies to evaluate training effectiveness through assessments, surveys, and performance metrics.

• Assist trainers and Operations teams in preparing for instructor-led, virtual instructor-led, and coaching sessions.

• Maintain training materials to ensure they are up-to-date, accurate, and in line with standardized processes and business rules.

⛳️ Requirements

• 3-5 years of experience in designing and developing a variety of training solutions.

• Bachelor’s Degree in Instructional Design, Education, or a related field.

• Familiarity with instructional design methodologies for creating courses focused on systems and process training.

• Experience in leading instructor-led training sessions (optional/desirable).

🏝️ Benefits

• Opportunity to grow, thrive, and make a meaningful difference every day.

• Equal opportunity/affirmative action employer.