Instructional Designer, Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop high-quality certification and training materials for independent agents who serve Liveops' clients.

• Participate in all stages of the ADDIE process.

• Oversee assigned learning programs, ensuring design, development, and timely delivery.

• Collaborate with internal team members, client partners, and subject matter experts to convert business goals into synchronous and asynchronous learning solutions.

• Organize and lead cross-functional meetings to analyze data, resolve issues, make data-driven decisions, and enhance agent performance.

• Create and develop engaging instructional content utilizing text, graphics, audio, video, interactions, and other media formats.

• Implement instructional design principles and adult learning theories.

• Develop and manage educational programs across healthcare, retail, utilities, sales, and various other sectors.

• Utilize project and program management abilities to oversee deliverables, client reviews, prioritization, and task delegation.

• Examine and evaluate agent performance data, surveys, training data, and program health metrics to identify trends and enhance training materials.

• Conduct train-the-trainer sessions for facilitators.

• Create and apply evaluation strategies to assess curriculum effectiveness and learner performance.

• Collaborate with the learning team, providing feedback, expertise, and commitment to continuous improvement.

• Engage in professional development activities and keep updated on instructional design industry trends, technologies, and research.

• Supervise program design and delivery, ensuring timely completion and alignment with objectives.

• Work alongside stakeholders to refine training and assess its effectiveness.

⛳️ Requirements

• Bachelor’s degree in Education, Instructional Design, Media, or a relevant program or certificate.

• At least 3 years of experience in designing training curricula and associated program elements, or 3 years of experience in a related field.

• Proficient writing skills for effective communication with learners, peers, and leadership.

• Strong organizational skills, attention to detail, and effective time management.

• Ability to prioritize and manage tasks, delegate responsibilities, and meet deadlines.

• Experience with eLearning authoring tools such as Articulate Rise, Storyline, and Camtasia.

• Proficient in using Microsoft Office Suite.

• A robust portfolio of learning materials showcasing a variety of development strategies and techniques.

• Capability to design effective, interactive simulations of client systems using eLearning software.

• Skills to gather, analyze, and act upon results.

• Ability to thrive in a fast-paced, dynamic environment.

• Competence in planning, leading, and participating in virtual meetings within a distraction-free setting.

• Capacity to sit or stand at a desk for extended periods while using a computer.

• Ability to work autonomously and adhere to deadlines.

🏝️ Benefits

• Remote work opportunity within the United States.

• Continuous internal professional development opportunities.

• Supportive, innovative, and people-oriented team environment.