Inside Service Sales Executive – Lab Diagnostics

This is a fully remote position, open to applicants in Kansas, +4 more states.

📋 Description

• Drive service revenue, enhance customer retention, and promote market growth within a designated portfolio of Siemens Healthineers Lab Diagnostics clients.

• Oversee a substantial customer base with annual responsibilities exceeding $20M in contract bookings and $18M in revenue.

• Create and implement strategic account plans to penetrate and broaden existing accounts.

• Facilitate service contract renewals, Master Service Agreements, warranty conversions, point-of-sale service agreements, and new business initiatives.

• Meet objectives related to account penetration, customer retention, revenue growth, market share, profitability, bookings, renewals, and sales activities.

• Manage a vast and intricate customer portfolio and sales pipeline.

• Identify, cultivate, and nurture long-term relationships with key decision-makers and stakeholders.

• Collaborate with Commercial Field Sales and Service representatives to identify, develop, and finalize service opportunities.

• Oversee the complete sales cycle, including prospecting, customer engagement, presentations, quoting, negotiating, contracting, follow-up, and closing.

• Investigate internal systems, customer service history, market conditions, and competitive intelligence to formulate sales strategies, proposals, and pricing.

• Assist in the creation of sales forecasts, budgets, operating plans, and account strategies.

• Lead and engage in territory reviews and forecast meetings.

• Design and deliver tailored phone, video, and on-site presentations.

• Maintain precise CRM records, opportunity documentation, forecasts, customer notes, and sales activities.

• Collaborate with Field Service, Commercial Field Sales, Finance, Legal, Product Management, Marketing, and other stakeholders.

• Monitor and enhance market share while adhering to profitability guidelines.

• Support the training and mentorship of new employees.

⛳️ Requirements

• A Bachelor's degree is preferred or an equivalent combination of education and experience.

• A minimum of 3 years of B2B sales experience, ideally in healthcare, medical devices, diagnostics, laboratory services, technology, or another complex sales environment.

• Proven success in selling within complex environments and managing large quotas, consistently meeting or exceeding sales goals.

• Exceptional consultative selling, prospecting, negotiation, presentation, communication, relationship management, and closing abilities.

• Ability to independently oversee a large and complex book of business, forecast, analyze customer data, identify opportunities, and develop effective sales strategies.

• Strong organizational, time management, follow-through, and accuracy skills, with the ability to adapt to evolving business conditions.

• Solid business acumen with a demonstrated capacity to think strategically and execute effectively.

• Excellent team orientation, collaboration, leadership, and interpersonal skills.

• Proven ability to identify opportunities, address business challenges, and achieve measurable outcomes.

• Capacity to learn and comprehend complex products, services, contracts, and business processes.

• Strong CRM discipline and experience in managing a sales pipeline.

• Proficient in Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.

• Experience in full-cycle sales, encompassing Inside Sales, Account Management, Business Development, or related roles.

• Familiarity with selling service contracts, recurring-revenue solutions, warranties, maintenance agreements, or other service offerings.

• Experience with CRM systems and SAP.

• Demonstrated prospecting abilities and capability to develop new business opportunities.

• Professional sales training such as SPIN Selling, Strategic Selling, Professional Selling Skills, Miller-Heiman, COF, or similar methodologies.

• Willingness to travel approximately 25% for customer visits, training, meetings, and business needs.

• Must fulfill applicable client Vendor Credentialing requirements, which may involve valid identification, criminal background checks, drug screenings, immunizations, annual TB testing, and healthcare training.

• Must be able to work with controlled technology in accordance with US export control laws.

🏝️ Benefits

• Variable incentive plan with target earnings of $94,000 at 100% plan achievement.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401(k) retirement plan.

• Life insurance.

• Long-term and short-term disability insurance.

• Paid parking/public transportation.

• Paid time off.

• Paid sick and safe time.