Inside Sales Support Representative

This is a fully remote position, open to applicants in Texas.

📋 Description

• Assist in the expansion of managed account portfolios alongside Outside Sales Representatives.

• Deliver consultative assistance and sustain robust account relationships.

• Offer tailored service and solutions by providing timely and comprehensive quotes and sales orders.

• Address issues and perform post-sale follow-ups throughout the project cycle.

• Foster repeat business by excelling in customer service, accurate quoting, sourcing, and overall project management.

• Aid Outside Sales partners in account growth through both internal and external relationships.

• Conduct post-order follow-ups and rectify any issues or errors.

• Collaborate with vendors and cross-functional teams on quoting, pricing, availability, and issue resolution.

• Manage projects from inception to completion, ensuring that managed account customers remain the focal point.

• Support customers through issue resolution, after-sale follow-ups, invoice transmission, and quote inquiries.

• Report to a Supervisor and oversee a team of 12 direct reports.

• Typically required to travel overnight 5% to 20% of the time.

⛳️ Requirements

• Must be at least eighteen years old.

• Must have legal authorization to work in the United States.

• Familiarity with the Microsoft Office Suite is essential.

• Knowledge of presentation software, such as Microsoft PowerPoint, is required.

• Proven ability to collaborate and work effectively within cross-functional teams.

• Demonstrated project management capabilities.

• Proficient in negotiation, complaint handling, dispute resolution, and grievance management with both internal and external customers.

• Strong written and verbal communication skills are a must.

• Prior experience in customer service or retail sales, preferably in home improvement trades, is advantageous.

• Understanding of local building codes and home improvement specifics is preferred.

• Possess a consultative and growth-oriented mindset; ability to promptly respond to customer needs, both internal and external.

• Extensive knowledge of retail systems, including Showroom Point of Sale-Orange Pay, Order Up, My Custom Designs, Volume Pricing Program, Quote Center, Pro Xtra, Credit Services Center, and the Appliance Ordering System.

• A high school diploma and/or GED is required.

• At least 1 year of relevant work experience is necessary.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health insurance and retirement plans.

• Opportunities for professional development and advancement.

• Employee discounts on products and services.