Inside Sales Support Representative

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Assist in the expansion of managed account portfolios alongside Outside Sales Representatives.

• Offer consultative support while nurturing robust account relationships.

• Deliver tailored services and solutions by providing timely and comprehensive quotes and sales orders.

• Address issues and ensure post-sale follow-up throughout the project lifecycle.

• Foster repeat business through exceptional customer service, precise quoting, sourcing, and comprehensive project oversight.

• Collaborate with Outside Sales partners to enhance account growth through both internal and external relationships.

• Conduct post-order follow-ups and resolve any issues or discrepancies.

• Work in partnership with vendors and cross-functional teams on quoting, pricing, availability, and problem resolution for high-volume projects.

• Manage projects from start to finish, ensuring that managed account customers remain central to the process.

• Support customers by resolving issues, following up after sales, transmitting invoices, and processing quote requests.

• Report directly to the Supervisor.

⛳️ Requirements

• Must be at least eighteen years of age or older.

• Must have legal authorization to work in the United States.

• Familiarity with Microsoft Office Suite is required.

• Proficient in presentation software (e.g., Microsoft PowerPoint).

• Proven ability to collaborate effectively with cross-functional teams.

• Demonstrated skills in project management.

• Capable of negotiating, addressing complaints, resolving disputes, and handling grievances with both internal and external customers.

• Exceptional written and verbal communication abilities.

• Previous experience in customer service or retail sales; specifically in home improvement trades.

• Understanding of local building codes; specific to Home Improvement.

• Possess a consultative and growth-oriented mindset, able to respond swiftly to customer needs, both internal and external.

• Extensive knowledge of retail systems, including: Showroom Point of Sale-Orange Pay, Order Up, My Custom Designs, Volume Pricing Program, Quote Center, Pro Xtra, Credit Services Center, and the Appliance Ordering System.

• High school diploma and/or GED is required.

• A minimum of 1 year of relevant work experience is necessary.

• Typically requires overnight travel of 5% to 20% of the time.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Retirement savings plan with company match.

• Professional development opportunities.

• Paid time off and holidays.