Inside Sales Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Act as the main point of contact for both clients and internal teams.

• Enhance client satisfaction, retention, and advocacy.

• Cultivate client relationships through phone calls and emails.

• Provide both reactive and proactive advice to support client needs and business requirements.

• Address client concerns, efficiently resolve issues, and collaborate on projects with internal teams.

• Partner with Account Executives to generate revenue and new orders by managing quoting, customer communication, priority organization, and invoicing.

• Concentrate on accounts receivable, customer support, renewals, and services to ensure timely collections.

• Maintain customer heat maps, organization charts, priorities, and detailed SFDC optimization.

• Develop and oversee customer activities and internal teams, offering vision and direction to implement operational plans.

• Evaluate program strengths and pinpoint areas for enhancement in the client engagement process.

• Collaborate with support teams and corporate staff on operational support, client experience issues, and projects.

• Manage internal communications with stakeholders to ensure effective client interactions.

• Ensure alignment of curriculum and interventions.

• Oversee program schedules and services for effective and efficient client progression.

• Identify and apply best practices to boost operational effectiveness.

• Facilitate team and interdepartmental training sessions and meetings to uphold process flow and service consistency.

• Generate reports on program status throughout the client lifecycle.

⛳️ Requirements

• Proven track record in collaborating with teams and driving results to meet targets.

• Excellent relational skills to communicate positively with individuals from diverse backgrounds and experiences.

• Experience in operational effectiveness, including handling ambiguity, budgeting tasks, and achieving operational goals.

• Background in identifying, innovating, and applying best practice techniques and interventions.

• Communication skills that foster positive impact and engagement, including written, verbal, and presentation capabilities.

• Preferred 2 years of experience in a professional environment.

• Proficiency in MSFT Excel, Word, PowerPoint, and CRM tools (preferably Salesforce).

• Strong problem-solving capabilities and adaptability.

• Proactive and self-motivated mindset with a commitment to delivering an outstanding client experience.

• Skilled in virtual communication tools such as MSFT Teams or Zoom.

• Thrives in a dynamic environment that emphasizes accountability and continuous improvement.

• Detail-oriented with the ability to identify potential issues, recommend solutions, and implement resolution plans.

• Capable of multitasking; possesses high energy, a strong sense of ownership, urgency, improvisation skills, crisis response ability, team rallying capabilities, and proven leadership skills.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and career advancement.

• Flexible work schedules and remote work options.

• Employee wellness programs and resources.